Project Manager II

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

As a Project Manager II within our Professional Services team, you will play a pivotal role in managing Software-as-a-Service (SaaS) implementation projects from initiation to go-live. You will work closely with public-sector clients, cross-functional teams, and project sponsors to ensure projects are delivered on time, within scope (quality deliverables and customer experience), and within budget. This position offers the opportunity to gain hands-on project management experience in a dynamic environment, with an emphasis on communication, task coordination, budget ownership, and problem-solving.

Responsibilities:

• Manage scopes, timelines, budgets, and deliverables for multiple customers to ensure a timely and successful deployment of OpenGov’s SaaS products.

• Organize and deliver a portfolio of multiple projects spanning six to nine months.

• Serve as the primary point of contact for clients on day-to-day project matters, ensuring clear and consistent communication.

• Report on key delivery metrics such as project completion status, project budget health, and risks to customer adoption of the solution.

• Coordinate with cross-functional teams, including technical support, product, professional services, and customer success teams, to align implementation efforts.

• Assist in resolving project issues and escalating risks to senior management or clients when necessary.

• Participate in the sales process and statement of work creation as needed.

• Occasionally travel to customer sites to conduct training and solidify customer relationships.

• Assist in enhancing our methodology of project delivery for our growing set of solutions.

Requirements and Preferred Experience:

• Required:

• Bachelor’s degree in business, computer science, or a related field (preferred), or equivalent experience.

• Minimum of 2 years of project management or related experience in a SaaS environment.

• Strong organizational and communication skills, both verbal and written.

• Ability to manage multiple tasks, prioritize, and work under tight deadlines.

• Familiarity with software implementation processes and lifecycle management.

• Problem-solving skills with attention to detail.

• Technical aptitude and proficiency with Professional Services and CRM tools.

• Strong aptitude for technology tools and solutions.

• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view.

• Ability to adapt to a rapidly changing product and respond strategically to customer needs.

• Preferred:

• Experience in software implementation, IT project management, or related roles.

• PMP or CAPM certification, or willingness to obtain within 12 months.

• Knowledge of Lean Six Sigma or other process improvement methodologies.

• Experience working in a client-facing role.

• Proficiency with project management tools (e.g., Rocketlane, Jira).

• Experience with government budgeting concepts and practices and/or finance/budgeting solutions.

Compensation:

$85,000 - $95,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.