專案管理師 Project Manager [Global Account Management Team]

We are seeking a results-oriented Project Manager with strong capabilities in process design and technology integration. This role is crucial for enhancing operational efficiency, ensuring product quality, and driving standardization in cross-functional collaboration, ensuring business processes operate at an optimal level.

Scope of work:

Process Optimization & Automation: Lead workflow management projects, mapping end-to-end workflow diagrams to reduce collaboration friction and waste, and utilizing AI or robots to automate or improve manual workload for efficiency.

System & AI Productization: Design and implement AI-driven solutions for self-service knowledge support and automated classification and reply for external communications, and develop an automated task handling system to centralize and track supplier tasks.

Standardization & Quality Management: Lead and implement the standardization of supplier quality management, consolidating fragmented processes into a scalable framework, and defining product review rules.

Data & Reporting: Responsible for delivering Product Efficiency Monthly Reports and Product Request Dashboard Reports, tracking performance metrics, and team speed.

Cross-functional Collaboration: Maintain alignment with RD, BD, AM, and PT teams, ensuring smooth implementation of system and process changes.

Qualification required:   

Proven experience in workflow automation, system optimization, and process standardization.

Proficient in initiating and implementing GPT-driven solutions and other AI tools for efficiency and standardized support.

A strong background in Tourism or E-commerce is preferred.

Possesses data analysis capabilities, superior attention to detail, and an ability to derive insights from reports.

Excellent written and verbal communication skills (Fluent English and Chinese are a strong asset).

Strong time management skills and ability to manage concurrent tasks efficiently.

Possesses great teamwork skills, as well as individual initiative.

Strong computer skills to include: Google Docs, SAAS, and experience with industry-specific extranets (preferred).

Must thrive in a challenging and fast-paced environment where prioritizing and multitasking are the norm.