Project Manager (Full Service)

End to end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.

Requirements:
KEY JOB RESPONSIBILITIES:

• Execute flawlessly multiple research projects independently at different phases from sale to delivery

• Be the point of contact for clients, internal teams and vendors

• Review project specs and research design for fielding and data collection

• Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.

• Manage external vendors and partners to meet project timeline and budget qualifications

• Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues

• Work within Sago systems effectively throughout life cycle of project

• Work collaboratively with clients to provide timely update on progress of project.

• Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reportals, quota reports, field reports…etc.

• Respond quickly to unanticipated or urgent issues and manage to resolution; escalating as appropriate.

• Collaboration and supporting internal and external teams in coding, analysis, reporting.

• Validation and preparing of data deliveries

• Meet client’s timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects

• Build and maintain successful client relationships.

• Work in accordance with the SOP's of company.

• Other duties as assigned.

CORE COMPETENCIES:

• Technical orientation, logical thinking, analytical mind

• Customer service, multi-tasking, and time management skills

• Quickly adopts to changes and new processes

• Superior communication skills

• Focus on quality and attention to detail

• High work ethic and team player attitude

• Client Focus

• Strong communication skills – written and oral

• Collaboration and Teamwork

• Ability to multi-task and flexibility

• Decision Making and Problem Solving

QUALIFICATIONS

Education:

• High School Diploma or equivalent

• Bachelors’ degree and/or equivalent experience preferred.

Experience:

• Must have 3+ years of relevant experience working in a market research environment or combined PM full-service experience

• Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.

• Experience in DIY survey tools and/or panel software usage is a plus

Benefits:
• Free Gourmet Tea/ Coffee on the house.
• Extensive Mediclaim Benefit
• Free Pick-up and Drop Cab facility for up to 50 Kms from office location.