Project Manager (Customer Operations)

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.

We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.

Join Us!

As part of its development Volton strengthens its human resources in Athens and seeks a Project Manager for its Customer Operations Division. The role reports directly to the Chief Customer Operations Officer.

We are looking for a results-driven Project Manager to oversee and coordinate cross-functional initiatives across Customer Operations, ensuring the smooth delivery and production rollout of projects that enhance operational efficiency, effectiveness, and customer experience.

Responsibilities

• Coordinate and govern cross-functional projects across Customer Operations functions (Contact Center, Customer Experience, Internal Telesales, Contract Management)
• Ensure timely, structured and effective delivery of initiatives aimed at improving team productivity, operational efficiency and service quality
• Actively collaborate with business stakeholders to define project scope, milestones, dependencies and success criteria
• Work closely with IT and technical teams throughout the full project lifecycle (requirements, implementation, testing, go-live, stabilization)
• Serve as the primary liaison between business and IT, ensuring clear alignment of requirements, priorities and expected outcomes
• Monitor project progress, risks and dependencies, providing clear status updates and escalation when required
• Support the successful integration of new solutions into production environments, driving adoption and operational readiness

Requirements:
• Bachelor’s degree in Business Administration, Engineering, Information Systems or a related field
• 2–5 years of experience in Project Management, preferably in customer operations, contact center, CX or service-driven environments
• Proven experience managing cross-functional projects involving both business and IT teams
• Familiarity with project management methodologies and tools (e.g. Jira, MS Project, Planner or equivalent)
• Strong ability to manage multiple initiatives simultaneously in a fast-paced environment

Personal Skills

• Strong communication and stakeholder management skills
• Structured, analytical and solution-oriented mindset
• Ability to prioritize, coordinate and deliver under pressure
• High sense of ownership and accountability
• Team-oriented with the ability to bridge business and technology

Benefits:
• A competitive fixed salary package aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work–Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr