Project Lead - Program Management

Location: Remote - USA

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Role Summary

The Project Lead is responsible for planning, executing, and delivering initiatives within the Managed Services Program. This role owns project scope, timelines, execution plans, and cross-functional coordination, ensuring projects are delivered on time, within scope, and aligned with business objectives. The Project Lead serves as the central point of accountability from project intake through closeout, driving internal alignment, execution discipline, and measurable outcomes across multiple concurrent initiatives; working closely with both internal and external stakeholders.

Core Project Management Responsibilities

· Own end-to-end project lifecycle for a portfolio of concurrent initiatives, typically managing 2–4 large, complex projects and 10–12 smaller projects simultaneously.

· Define project scope, objectives, deliverables, timelines, and success criteria aligned with business priorities.

· Develop and maintain detailed project plans, schedules, milestones, dependencies, and resource coordination.

· Lead project kickoff meetings and ongoing execution reviews to ensure progress against plan.

· Identify, manage, and mitigate project risks, issues, and dependencies; drive corrective actions to resolution.

· Evaluate and manage scope changes to ensure impact to timelines, cost, and resources is clearly understood and approved.

· Ensure project documentation, artifacts, and approvals are complete, accurate, and maintained throughout the project lifecycle.

· Balance competing priorities across multiple projects to meet delivery commitments and operational objectives.

· Provide clear, consistent project status reporting with focus on milestones, risks, blockers, and outcomes.

Stakeholder & Program Coordination

· Coordinate cross-functional teams across Operations, Engineering, IT, Sales, Finance, and Managed Services to ensure successful project delivery.

· Serve as a decision-making authority within assigned projects, resolving issues and driving alignment across stakeholders.

· Escalate risks, issues, and decisions as appropriate, with regular exposure and reporting to executive and senior leadership.

· Ensure alignment between project execution and Managed Services Program standards, objectives, and strategic priorities.

· Identify opportunities for process improvement and contribute to program-level optimization initiatives.

Technical Project Oversight

· Provide project oversight for initiatives involving Network Video Surveillance systems, cloud-based platforms, and managed services offerings.

· Ensure technical deliverables related to system deployments, configurations, migrations, and integrations meet defined project requirements.

· Validate installation plans, architecture documentation, and configuration standards as part of project governance.

· Coordinate technical resources and facilitate issue resolution without acting as hands-on technical support.

Reporting & Metrics

· Track and report on project performance metrics including timelines, milestones, delivery status, and resource utilization.

· Prepare executive-ready project reports, dashboards, and presentations.

· Utilize project and productivity tools such as Jira, Microsoft Office (Excel, PowerPoint, Word), and Microsoft Project to manage plans, reporting, and communication.

Additional Responsibilities

· Support program-level initiatives, planning, and continuous improvement efforts.

· Assist the Sr. Manager, Program Development with strategic initiatives and special projects as assigned.

· Some travel required (can be up to 25% at peak times)

Education & Experience

· Bachelor’s degree from an accredited college or university, or an equivalent combination of education and extensive relevant professional experience.

· Proven experience managing multiple concurrent projects in a technology, SaaS, managed services, or similar operational environment.

· Strong working knowledge of project management methodologies, tools, and best practices.

· Project Management Professional (PMP) certification preferred.

March Networks is an equal opportunity employer and supports a diverse workforce

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.