Project Coordinator (Occupied Maintenance) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is partnering with a US client in the Residential Construction Industry, and we are seeking a highly organized Project / Maintenance Coordinator to support their occupied residential properties. In this role, you will work closely with Maintenance Managers to coordinate and track maintenance and repair requests, ensuring smooth communication among vendors, internal teams, and stakeholders. This position is ideal for someone who thrives in a fast-paced environment, can manage multiple tasks simultaneously, and demonstrates strong multitasking and self-driven skills.

PLEASE NOTE

• Working Hours: Mon – Fri, 8:30 AM – 5:30 PM EST (2:30 PM – 11:30 PM SA Time, subject to daylight savings in the United States)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)

Key Responsibilities

• Serve as the administrative support partner to Maintenance Managers, helping coordinate and track maintenance activities across occupied properties.
• Schedule and coordinate vendors and contractors to complete maintenance and repair work efficiently.
• Communicate with vendors, internal teams, and stakeholders to ensure maintenance issues are resolved promptly.
• Track multiple maintenance requests simultaneously, ensuring work orders are properly documented and updated.
• Maintain daily updates within project or maintenance management systems and ensure all communication is recorded.
• Assist with coordinating repairs related to common maintenance categories such as HVAC, plumbing, electrical, roofing, appliances, inspections, and general repairs.
• Work closely with departments such as Estimating, Purchasing, Vendor Management, and Bookkeeping to ensure smooth workflow.
• Monitor timelines and proactively identify potential delays or issues that could impact maintenance completion.
• Support maintenance managers with administrative and coordination tasks to ensure efficient service delivery.

Requirements:
• Experience in Property Management, Maintenance Coordination, Construction Administration, Real Estate Operations, or Facilities Management.
• Strong multitasking and self-driven skills, with the ability to manage multiple maintenance requests simultaneously.
• Strong verbal and written English communication skills.
• Excellent attention to detail and administrative skills.
• Ability to quickly learn and adapt to new systems and maintenance management platforms.
• Professional phone manner and ability to communicate clearly with vendors and stakeholders.
• Calm and composed when dealing with urgent maintenance requests or issues.
• Proactive and solutions-oriented mindset.

If you are not contacted within 14 working days, please consider your application unsuccessful.