Project Coordinator - Cyber Security PMO

Are you an organised, proactive Project Coordinator who enjoys keeping projects on track and clients happy? Join our Security Consulting Project Management Operations (PMO) team and play a key role in delivering high‑quality security projects that exceed client expectations.

About Us

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we’re growing - fast.

If you want to work where ambition meets opportunity, you’ve found your place.

About the Role

As a Project Coordinator, you will be the central point connecting clients, sales, technical and delivery teams. You will own the coordination and delivery of small to medium‑scale security projects, ensuring timelines, budgets and quality standards are met.

You will also support purchasing, sales administration and billing activities within the Security team, making this a varied, hands‑on role with real visibility across the business.

What You’ll Be Doing

• Manage the Security Projects inbox and register new projects in our CRM

• Coordinate the end‑to‑end delivery of assigned projects
• Assign and coordinate internal engineers, consultants and contractors
• Prepare project plans and facilitate project kick‑off and internal review meetings
• Track milestones, timelines and budgets using ConnectWise
• Maintain clear, regular communication with clients and stakeholders
• Run client status meetings, capture actions and follow up outcomes
• Review and quality‑check reports and project documentation before release
• Escalate incidents or risks to the Principal Project Coordinator as required

Resource & Project Coordination

• Coordinate resourcing schedules to ensure efficient delivery

• Maintain strong working relationships with vendors and clients
• Hold internal project update meetings and track progress
• Ensure all in‑scope deliverables are completed to standard

Billing & Sales Support

• Update and track weekly project billings

• Ensure invoices are raised accurately and on time
• Assist clients with billing queries
• Maintain accurate and up‑to‑date client information

Administration & Support

• Maintain staff biographies and certification records

• Assist with project and ticket setup in ConnectWise
• Support day‑to‑day administration for the Security PMO team
• Stay informed on company products and services
• Manage time effectively with minimal supervision

Requirements:
About You

You are detail‑driven, organised and confident working across multiple projects at once. You communicate clearly, enjoy coordinating people and processes, and take pride in delivering quality outcomes.

Skills & Experience

• Tertiary qualification or equivalent experience
• 1+ year experience in the IT industry (Project Coordination experience preferred)

• Strong Microsoft Word (Advanced) and Excel (Intermediate) skills
• Experience with Microsoft Project and ConnectWise
• At least one recognised project management certification
• Additional technical certifications highly regarded

Benefits:
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Opportunity to work with an experienced team of Service Experience Engineers
• Potential for future career opportunities within our company
• Great environment with regular staff events
• Free breakfast, soft drinks/juices and monthly lunches
• Company culture that fosters learning and development through training and mentoring programs