Project Coordinator

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Project Manager Responsibilities:

• Become a liaison between Customer and Eurofins for all aspects of each assigned project. In doing so, the project coordinator should be proactive in creating 'win-win' situations and minimizing unnecessary back and forth between the customer and the lab.
• Work with Laboratory Manager/Field Manager and Sales (as applicable) to develop creative scheduling strategies to fit the customer’s needs and to ensure that any obstacles to project completion are removed quickly and efficiently.
• Intercompany and subcontract project coordination (including a weekly call, correspondence, PO issuance and invoice reconciliation).
• Organize and lead project kick off calls, including taking meeting notes and dispersing to all attendees 
• Responsible for monitoring and maintaining all aspects of client satisfaction and maintaining optimum scheduling of testing facilities.
• Manage the full scope of client projects once a signed proposal or order is received by Sales to ensure that client requirements are met in a timely manner.
• Communicate project status to clients and manage expectations during the project period.
• Maintain ongoing communication with the Lab & Sales teams to ensure that all client issues are understood and addressed in a timely manner.
• Maintain & update METrak in accordance with formal training.
• Bring closure to all assigned jobs that have been inactive for greater than 3 months.
• Reports/Closures: Every 2 weeks, run a report of all jobs that are On Hold, Awaiting Start, Failing, etc. and follow up with the customer to get an update on a start/return date to bring projects to closure.
• Solicit feedback from each assigned customer during and after each job.
• Toggle for Billing jobs that the engineers provide and update direct report of progress
• Reception (Front Desk) and shipping/receiving duties, as needed.
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties.

Reporting:

General Manager / Engineering Manager

• Bachelor’s Degree or equivalent work experience.
• Experienced computer literacy, database management, effective oral/written communication, basic project management skills.
• Ability to follow written procedures and follow basic safety guidelines and given instructions.
• Ability to supervise a difficult schedule and complete tasks, correctly and on time.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Schedule:

• Monday-Friday, 40 hours per week

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.