Program Worker: Financial Empowerment Services

Albion Neighbourhood Services

Job Description & Posting (2 New Positions)

Program Worker: Financial Empowerment Services

Unionized Position

Position Type: Full-time (37.5 hrs/week), in person position 
Reports To: Program Manager 
Contract Term: Nov 2025 till March 2029 (3 Years)
Pay: $31.94 including Pay Equity
Benefits: Extended Health Benefits and Pension Plan
Work Schedule: Monday- Friday 9:30am to 5:00pm and occasional evenings and weekends, when necessary 
Work Location: 1530 Albion Mall Suite 205 Toronto, ON, M9V 1B4 
Start Date: November 10, 2025

Albion Neighbourhood Services (ANS)
Albion Neighbourhood Services (ANS) is a trusted community-based non-profit that has been serving residents of Etobicoke since 1971. We provide a wide range of programs and services within the departments:  Housing, Access and BGC Albion Club. Our mission is to build vibrant, inclusive, and resilient communities where everyone has access to opportunities and supports.

Through our programs and services, we empower children, youth, families, newcomers, and vulnerable populations to overcome barriers and achieve long-term stability. Rooted in equity, diversity, and lived experience, ANS is committed to delivering culturally relevant, trauma-informed services that meet the evolving needs of the communities we serve.

Position Summary

Albion Neighbourhood Services (ANS), is expanding financial empowerment services for low-income, newcomer, and racialized individuals. The Program Worker will deliver year-round tax filing, benefits navigation, one-on-one financial coaching, and financial literacy education. This role is central to achieving project outcomes that reduce poverty, prevent evictions, and strengthen long-term financial stability for priority communities.

This is a unionized position. 

Key Responsibilities

•    Deliver year-round personal tax filing services for low-income, newcomer and vulnerable individuals in GTA mainly in Etobicoke.
•    Assist clients with tax returns, back taxes, and amendments using CRA-approved e-filing software.
•    Support residents in applying for income supports and other benefits. (Canada Child Benefit, GST/HST credit, Trillium, GIS, housing benefits, etc.)
•    Maintain accurate case notes and ensure timely data entry into outcome reporting systems.
•    Develop and deliver culturally tailored financial literacy workshops for youth, seniors, newcomers, and low-income residents.
•    Create accessible materials in multiple languages and formats (print, online, translated).
•    Partner with local agencies to co-host community sessions.
•    Provide financial coaching to the clients served within various ANS programs.
•    Provide digital literacy workshops for clients supporting clients navigating CRA, banking, and financial tools.
•     Provide one-on-one financial coaching including fraud prevention and smart budgeting supports to clients.
•    Assist clients with budgeting, debt management, and financial goal-setting.
•    Link clients to pathways for housing stability supports.
•    Conduct outreach in priority communities (Black, newcomer, refugee, low-income, seniors, youth) to increase awareness of services.
•    Collaborate with local partners to strengthen referral pathways and service integration.
•    Promote services through workshops, community events, and social media.
•    Track service outcomes and KPIs, including:

o    1500+ tax filings annually 
o    3,000+ benefit applications completed annually
o    250+ clients receiving one-on-one coaching
o    250+ clients participating in financial literacy workshops
•    Submit quarterly and annual progress reports as required by the funder.
•    Participate in training, communities of practice, and evaluation activities.
•    Build and maintain collaborative working relationships with staff and volunteers.
•    Maintain accurate case management records and complete statistical and qualitative reporting as required by funder and Manager
•    Attend staff meetings and other funder meetings as required.
•    Other duties as assigned to support the operations.

Qualifications & Requirements

•    Post-secondary education in social services, community development, accounting/finance, Diploma or equivalent experience related to the job role.
•    Tax Preparation Certificates, and/or CVITP certification and/or CRA EFILE registration is a requirement.
•    Experience delivering personal income tax filing services.
•    Knowledge of federal/provincial income benefits, subsidies, and supports.
•    Strong facilitation skills; experience leading workshops for diverse groups.
•    Demonstrated ability to provide trauma-informed, anti-oppressive, and culturally responsive services.
•    Proficiency with CRA e-filing software.
•    Excellent financial coaching skills, budget planning etc.
•    Experience developing educational material on financial literacy using tools such as Canva or MS suite.
•    Excellent written and verbal communication skills
•    Community knowledge is an asset.
•    Vulnerable sector police check is mandatory.

Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. In order to ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request in advance