Program Support Staff

ROLE:
Program Support Staff provides support utilizing Intentional Peer Support training. This position will be staffing overnight shifts in a full time capacity; this position is eligible for benefits including health insurance, PTO, and more. Duties may include group facilitation, community outreach, driving, maintaining a healthy environment, helping with events, support of members and residents and floor hours for Monadnock Area Peer Support Agency. This position reports to and is evaluated by the Program Director and/or the Director of Mission Impact.

Community Outreach

Distribute brochures, newsletters and other marketing materials.

Engage in outreach including outreach calls

Perform administrative duties, such as overseeing mailings, organizing travel, entering log notes or other tracking logs.

Set up and oversee tables at outreach locations

Document all outreach efforts

Driving

Arrive 15 minutes before your shift to perform safety check of the vehicle

Transport the members to and from MPS Center as directed

Maintain the cleanliness of the van, let supervisor know if the van needs to be cleaned and make the approved, appropriate accommodations.

Operate the van in a safe manner to avoid any injury to individuals, equipment or surroundings.

Report all incidents of injury or damage to supervisor

Communicate with your supervisor or designee to schedule all maintenance and repair appointments including but not limited to annual inspection and oil changes.

Notify your supervisor when registration of the vehicle needs renewal before it expires.

Remain flexible; driving requirements may increase in frequency and duration depending on the program’s needs as it develops.

Group Facilitation, Member Support and Floor Coverage

Facilitate groups as scheduled or requested by the Program Director, using the Intentional Peer Support model

Follow the guidelines of each group and ensure other participants do the same

Document notes after each group on the facilitator log

Provide one-on-one support to members as needed and as time allows

Assist in peer support activities related to guests and members

Facilitate community lunches and other events

Monitor the community areas of the center to ensure that members and guests are following the rights and responsibilities of MPS

Encourage members and guests to clean up after themselves

Answering the phone in a respectful and professional manner

Welcoming guests and members in person, facilitate tours of the facility with first time visitors and assist with membership enrollment

Cultivate mutually supportive relationships and handle conflicts, complaints and incidents using the principles of Intentional Peer Support

Ensure mail pick up and drop off

Residential Support

Welcome guests and visitors to the Step-Up Step-Down and Peer Respite programs, as needed

Utilize the language and skills of Peer Support, and will work alongside their team to offer Peer Support to guests in the Step-Up Step-Down/Peer Respite program

Support guests with their intake process, as directed by the Director of Mission Impact or the Program Director

Support Peer Support program utilization and related activities and groups that support the needs and preferences of the guests in the Step-Up Step-Down and Peer Respite programs

Engage in one-on-one Peer Support with guests in the Step-Up Step-Down and Peer Respite programs during their shift

Sanitize resident rooms upon move-out and/or preparing rooms for move-in of a resident as needed and/or directed by the Director of Mission Impact or Program Director

Maintain the confidentiality of guests and members of Monadnock Peer Support

Provide the Director of Mission Impact or Program Director with copies of paperwork related to any and all issues of conflict, complaint or incident

Write and review detailed log notes for each resident throughout their shift

Support the cleanliness of the program through program/facility maintenance tasks assigned by the Director of Mission Impact or the Program Director by utilizing the language and skills of Peer Support to guide guests in doing their part

Support a healthy atmosphere by holding appropriate boundaries with guests in compliance with the policies and procedures of Monadnock Peer Support

Maintain a working knowledge of guest and visitor movements in and out of the program

Other Responsibilities

Maintain confidentiality at all times per the Employee Manual

Maintain knowledge of area resources and provide them to residents, guests and members as needed

Attend appropriate meetings and trainings as directed and required

Handle conflict, complaint, and incidents using the principles of peer support

Maintain a safe and clean work environment

Complete incident reports in a timely manner and submit them to Program Director and/or Director of Mission Impact

Demonstrate a commitment to the mission and values of Monadnock Peer Support and support a positive image of the organization in all settings

Serve as an ambassador of the organization to other community groups

REQUIREMENTS:

1-2 years of experience in a related field and/or lived experience preferred

Peer support training preferred

Knowledge of area community resources

Experience with Microsoft Suite and some computer skills

Excellent communication and interpersonal skills

Good reporting and technical skills.

Valid Driver’s License

Additional Notes:

MPS is committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees.