Program Support Specialist – Mid

Overview:

Pherson is seeking a Program Support Specialist – Mid to support the administration of foreign language testing programs, including scheduling, proctoring exams, and maintaining accurate records. This role coordinates with internal and external stakeholders to ensure timely task completion, supports program operations and outreach efforts, and helps maintain systems, schedules, and reporting processes.

Job Title: Program Support Specialist - Mid

LCAT: Office Management/Staff Officer – Level 3

Location: Springfield, VA

Operating Hours and Expectations: This position anticipates onsite work with standard work hours, Monday-Friday

Security Clearance:  TS/SCI CI Poly

Position Type: Full-Time

Key Responsibilities:

Provide services as a focal point for foreign language and related testing.

Administer and proctor testing.

Ensure proper safeguarding of data, assistance in the accountability and maintenance of the NGA Language Lab and testing room equipment.

Update PeopleSoft records on all individuals who take the Defense Language Proficiency Test (DLPT), Oral Proficiency Interview (OPI), or DoD approved foreign language tests.

Administer the DLPT for eligible employees, to include federal civilian employees, military personnel, and contractors, if applicable.

Schedule the OPI with the Defense Language Institute, when applicable.

Complete personnel action requests (PARs) for individuals who qualify for foreign language proficiency pay.

Collaborate with the other members of HDN and coordinate and collaborate with NGA Directorates and Offices to ensure the NGA foreign language-testing program meets their requirements.

Support HDN administration of processes for:

Submission of PAR after receipt of test results, where applicable

Updating PeopleSoft records

Maintaining schedules to complete office suspense

Documenting reasons for delay and updating schedules

Marketing endeavors include regular updating training announcements to webpage, in-person attendance at NGA sponsored events (NST Conferences, New Employee Orientation, Deployer Conferences, and other briefings/office related meetings).

Back-up for NGA West for course facilitation to include escorting instructors, receiving, and distributing materials.

Responsible for regularly updating HDN’s website and correlative training links.

Roundtable Culture and Language Exchange Program (RCLEP) to include maintaining the Wiki’s and blogs and developing collaborative site for each group.

Serve as HDN’s point of contact for the NAVIGATE NGA New Employee Orientation will collaborate with NAVIGATE staff to ensure HDNP programs are presented to new employees

Responsible for maintaining HDNP’s English enhancement webpage

Support HDN efforts concerning the NGA Human Geography efforts.

Collaborate with members of NGA, DoD, and the IC on response to taskers, to include data calls metrics, corporate communications, business process improvement, strategic planning, and CONOPs

Qualifications:

Required Skills:

Minimum 6 months demonstrated experience using DTS.

Minimum 12 demonstrated experience tracking and managing formal taskers.

Minimum 6 months demonstrated experience using SharePoint.

Desired Skills:

Level 1 proficiency in a foreign language in accordance with the Defense Language Proficiency Test (DLPT).

Familiarization with Human Language Technology tools such as Mango, SOFTS, Foreign Language Play-Away, GLOSS, etc.

About Pherson

Pherson was founded in response to requests for analytic, instructional, and management support from the Intelligence Community. We are a dynamic team of driven, supportive, and highly skilled professionals dedicated to providing top quality consulting, leadership development, and training services to the US Government and commercial clients. To learn more about us and the important work we do with our clients, visit our website at www.pherson.org. 

Pherson offers a full suite of benefits: health, dental and vision insurance; long- and short-term disability insurance and life insurance; paid time off, sick leave, and holidays; and 401k retirement plan.

Pherson is an Equal Opportunity Employer.