Program Supervisor PDD (In-ratio)

Program Supervisor – Edmonton, AB

This isn’t a sit-back-and-manage role.

This is for someone who leads from the floor, not the sidelines.

If you’re the kind of leader who builds trust through presence, earns respect through action, and isn’t afraid to step into hard moments with youth who need consistency the most… keep reading.

If you’re looking for something predictable, low-demand, or hands-off,  this won’t be the right fit.

The Role

At CarePros, our Program Supervisors don’t just oversee care, they deliver it, model it, and elevate it.

You’ll work directly with with adults with developmental disabilities, complex mental health needs, addictions, and diverse behavioural profiles. while mentoring a team of Community Support Workers (CSWs). You’ll set the tone, the standard, and the energy of the home.

This is a leadership role grounded in action, not observation. By fostering a sense of belonging in both home and community settings, you will support individuals to live with dignity, independence, and purpose.

Leading by example, you will actively support individuals, build trusting relationships, and set a gold standard of high quality care for your CSWs. Your mentorship will empower team members to promote skill development, enhance social/personal growth, and create opportunities for meaningful community involvement. Through individualized coaching and purposeful routines, you and your teams will encourage inclusion, support engagement, and help individuals become active members of their communities. Your work is grounded in harm reduction, strengths-based practice, and respect for everyone's unique abilities, communication styles, and goals.

Schedule

Full-time, permanent

Days: 7:00 AM – 3:00 PM

In Ratio Rotation: 6 days on, 3 days off

On-call rotation required

Why This Role Matters

Our goal is to deliver excellence in service for individuals we support while building teams equipped with the knowledge, confidence, and compassion to truly make a difference. You will hone opportunities for skill-building, empowerment, and meaningful progress. Using your intentional, person-centred practice rooted in safety, dignity, and respect, you will help individuals make purposeful choices. This work will challenge your patience, stretch your creativity, and demand your accountability! It is your opportunity to make a meaningful and lasting impact in the lives of those who rely on your support.

What Your Success Looks Like

Your teams knows they can go to you with any question or concern.

Your CSWs move up in their careers thanks to your impactful mentorship and leadership.

The people you support feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring to their lives.

You see growth unfold as individuals develop new skills, form meaningful relationships, and participate more fully in their communities.

What You’ll Do

On the Floor

Provide direct, trauma-informed care for persons served

Build trust through consistency, engagement, and genuine connection

Support youth through crisis using de-escalation and intervention strategies

Create meaningful moments, play, teach, guide, and support daily routines

Document observations and progress with accuracy and care

Leadership & Operations

Lead, coach, and mentor a team of CSWs

Set and maintain high standards of care through role modelling

Support scheduling, staffing, and day-to-day program operations

Collaborate with internal teams (People & Culture, Finance, Communications)

Partner with families, caregivers, and external stakeholders

Ensure safety, compliance, and program consistency

Participate in on-call support rotation

Your Day to Day

Manage and support CSWs to ensure high quality service delivery

Coordinate work allocation and delegate tasks to ensure fluidity of program maintenance

Assign/coordinate referrals to ensure clients are connected with appropriate services, supports, and community resources

Identify and address CSW training needs

Ensure program meets compliance requirements with organizational policies, procedures, values, and best practices

Recommend program developments to your Senior Program Supervisor and Management in addition to participating in program evaluation

Run periodic team meetings to support communication, consistency, and collaboration

Effectively advocate for individuals receiving services

Represent CarePros in the community and when interacting with government agencies, families/caregivers, and funding bodies

Build and maintain collaborative relationships with community partners, agencies, and organizations to enhance program quality and outcomes

Ensure required inspections are completed with follow-up action so your program adheres to standards and procedures

Work with your Facilities team to ensure program facilities/equipment meet operational requirements.

What You Bring to The Table 

Diploma or Degree in Disability Studies, Human Services, Social Work, Psychology, Community Rehabilitation, or related field (required)

3+ years verifiable experience working with persons with developmental disabilities in home-based or community support settings (required)

2+ years of proven supervisory experience in front-line care

2+ years of direct experience working with PDD and complex behaviour profiles

In-depth knowledge of harm reduction practice, disability support, CARF ECS, Alberta Council of Disability Services (ACDS) standards, and Community Disability Services (CDS) sector guidelines

Hands-on experience supporting individuals with complex needs

Unmatched verbal/written communication, technology, and documentation skills

Compliance Regulated Requirements

Own a reliable 4-door vehicle to transport individual(s) in care

Valid Alberta Class 5 Driver's License

Clear Alberta 10-year Driver's Abstract (10 years driving experience not required)

Current Standard/Intermediate First Aid with CPR Level C (Canadian Provider in person or blended)

$2 Million Alberta Auto Insurance Liability coverage

Clear Criminal Record with Vulnerable Sector Check obtained in last 6 months

Clear Intervention Record Check obtained in last 6 months

Regulated Physical Requirements

Walk and stand for extended periods, including long distances

Bend, kneel, crouch, and maintain balance

Work in varied environments, including outdoor and seasonal conditions

Lift, push, or pull up to 10 pounds occasionally; reach overhead and outward

Perform fine motor tasks (typing, grasping, holding) and repetitive movements

Communicate verbally and maintain physical stamina for short and long durations

CarePros Offers You

Group RRSP matching after 1 year of active full-time employment

Employee and Family Assistance Program and Health, Dental, and Vision benefits

Structured rotation for built-in balance and recharge time

Career opportunities in a growing, award-winning agency

Innovative technology to assist in providing daily care

Cornell University TCI Training (Therapeutic Crisis Intervention)

Ongoing training and professional development

A collaborative and diverse organization supporting you, so you never feel alone!

We thank all applicants for applying; however, only candidates selected for an interview will be contacted.

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