Program Specialist - Home Energy Assistance Target Program

Mountainland Association of Governments

Designated as the association of Governments for our region, MAG strives to accomplish the best work we can for those we serve in Summit, Utah, and Wasatch County, Utah.  We strive on seeing the communities in our area grow and succeed.  Our emphasis areas include Informed Aging, Community & Economic Development, and Planning for Growth.  

The HEAT Program Specialist is responsible for answering general phone calls, intake, processing, and eligibility determination of applications for the Home Energy Assistance Target (HEAT) program.

Essential duties:

Provides client support by assessing each situation and determining the best course of action.

Conducts "editing tasks" on processed files to ensure accuracy.

Gathering and updating information

Completes general reception and administrative duties.

Performs utility crisis intervention and provides referrals when applicable.

Provides budgeting counseling to clients.

Screens and assesses client's eligibility.

Maintain confidentiality and clients' rights

Other duties as assigned.

Required Qualifications:

Excellent written and verbal communication skills

Excellent time management skills with a proven ability to meet deadlines

High attention to detail and strong organizational skills

Experience in social services, case management, or administrative roles involving financial eligibility

Must be able to operate multi-line phone systems and standard office machines and equipment

Proficient in MS Office and Google Suite. Requires basic knowledge of Google Workspace, Zoom and a willingness to learn new software applications.

Ability to work independently, problem-solve, and anticipate department needs

Must be patient and flexible with the ability to take on multiple projects at once

Strong interpersonal skills and the ability to form relationships

Strong ability to navigate difficult conversations with empathy and professionalism

Accurate data entry skills

Requires an ability to function between various databases

Fluency in Spanish preferred but not required for serving our diverse community members

High school Diploma or equivalent

Working conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment. This will be an hourly position and will work 40 full-time hours each week. 

Physical Requirements: 
This position requires the ability to remain in a stationary position for extended periods while processing digital applications and performing data entry. The individual must be able to lift and carry up to 20 pounds.

Benefits:

Health Insurance effective on hire/start date if enrolling

Medical- MAG pays 100% of monthly premium

Dental- MAG pays 100% of monthly premium for the preferred plan

Vision- Employee paid, two plan options

Retirement

URS- MAG contributes 10% into Tier 2 employees retirement account.

Social Security Exempt- MAG does not pay into Social Security, in lieu of this MAG contributes 6.2% into a 401k for employees

Paid Time Off

Annual Leave (Accrue 8 hours each month)

Sick Leave (Accrue 8 hours each month)

Holidays (13 paid holidays per year)

Personal Preference Day (1 personal day)

Reimbursements

Gym membership

Costco/Sam's club