Program/Project Manager, Total Rewards Operations

About the Role Gap Inc. is seeking a driven and forward-thinking leader to join the Total Rewards team as Program/Project Manager, Operations. In this role, you’ll lead high-impact projects that enhance our compensation, benefits, recognition, and wellness programs — advancing our mission to be a high-performing house of iconic American brands that shape culture. As a key contributor, you’ll manage cross-functional initiatives from concept to launch, overseeing timelines, resources, and communications to ensure seamless execution. Partnering closely with the Head of Total Rewards and Leaders, you’ll streamline decision-making, shape project scope, and align deliverables with enterprise priorities. Through bold collaboration and values-based leadership, you’ll help shape a meaningful Total Rewards employee experience in a purpose driven culture at Gap Inc. What You'll Do Lead end-to-end execution of Total Rewards projects, managing timelines, deliverables, stakeholder alignment, and post-launch evaluation Build and maintain detailed project plans, track milestones, and ensure timely delivery across compensation, benefits, recognition, and wellness initiatives Support enterprise initiatives (e.g., Indigo X, job architecture) by managing project workflows, documentation, and cadence reviews Drive operational excellence through process optimization and project-based improvements Manage planning cycles including goal setting, calendaring, and performance tracking, with a focus on project dependencies and resource alignment Identify and remove operational and project roadblocks to improve team agility and enablement Support budget tracking to ensure cost-effective and compliant operations Use data platforms (e.g., Excel, Workday) to support project inform forecasting, reporting, and strategic decision-making Partner with Head of Total Rewards to prepare communications, presentations, and coordinate enterprise-wide forums related to Total Rewards initiatives Who You Are Proven track record of leading project operations within complex, matrixed settings Strong project management skills, including planning, execution, stakeholder engagement, and post implementation review Demonstrated success in driving process improvements and delivering measurable outcomes in fast-paced environments Proficient in data analysis and HR systems (e.g., Microsoft Office, Workday) to support operational and project decisions Exceptional communication, organizational agility, and systems thinking, with the ability to manage and navigate complexity Ability to balance strategic intent with operational execution, solving challenges with a structured, outcome-driven approach Hands-on experience with project management tools and methodologies to support scalable, efficient delivery Curiosity and enthusiasm for emerging technologies and trends that elevate the employee experience and operational performance