Program Officer supporting Goldsmiths, University of London, UK

We are looking for a talented, dedicated professional to be a China-based Program Officer supporting Goldsmiths, University of London, via Grok Global Services’ Program Office. The role will be based in Shanghai and will be fully dedicated to representing the institution.

The role’s primary focus will be to support Goldsmith’s recruitment activities in China, managing and delivering in-country projects and activities (working with a Beijing-based colleague), and supporting the International Student Recruitment manager in providing a resilient base of applications and enrolments to the University.

You will play a key role in implementing Goldsmith’s international recruitment strategy by supporting the delivery of recruitment and engagement activities targeting prospective undergraduate and postgraduate students, leading to the applications and enrolment of quality students from China.

Moreover, you will play a vital role in managing and developing relationships with Goldsmith's key stakeholders in mainland China. This will include, but not be limited to, preparing and delivering presentations and training workshops, participating in education exhibitions, and fostering connections with students and parents, key agents, and school counsellors.

You will also be expected to:

work closely with UK-based staff involved in undergraduate and postgraduate recruitment from China and colleagues in other areas of the University

provide market insights and country-specific updates to inform future planning

record and report your recruitment activities and expenditures accuratelyThe position involves frequent interaction with China market stakeholders, and significant travel time is required (30%).

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world. A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About Goldsmith’s, University of London

Goldsmiths, University of London, is proud of its reputation for innovative and challenging thinking across its wide range of disciplines. One of its major strengths is its interdisciplinary ethos - the way in which departments, centres and units interrelate to offer new perspectives and insights. We are a leading institution known for outstanding Art and Design courses and a commitment to innovation and free thinking, at the vanguard of humanitarianism and human rights.

Our beautiful and historic campus is based in one place, which is unique for London, hosts more than 3000 international students from 130 nationalities. We have top-notch facilities, including a 24-hour library and an expansive College green where students can learn, relax, and socialise.

The Pogram Officer position will sit with the International Student Recruitment & Global Opportunities Team, part of the Communications, Marketing and Recruitment Department. The Communications, Marketing and Recruitment (CMR) team plays a central role in telling the Goldsmiths story to our key international audiences. Our CMR Strategy is aligned to four institutional objectives (a distinctive academic portfolio and approach to teaching and learning; research engaged in real world problems; promoting Goldsmiths as a cultural hub; preparing students for the future job market)

The Most Suitable Background

Relevant professional qualifications in a discipline such as sales, marketing or international studies.

1-2 years of experience in roles related to international education and recruitment.

Demonstrated ability to build and manage effective relationships with multiple stakeholders from diverse backgrounds leading to quality business outcomes.

Strong public presentation skills, and oral and written English language communication skills.

Willingness to work flexible hours and ability to undertake domestic and international travel when required.

Demonstrated ability to manage multiple tasks and experience in coordinating projects, workflows and resources to ensure positive customer outcomes.

Fluency in both English and Mandarin, Chinese.

A proactive and can-do attitude.

A team player.