Program Navigator (on-call)

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

The TAY Health and Wellness Center is located at: 888 Post Street, San Francisco, CA

The TAY HWC Program Navigator exemplifies and models GLIDE’s mission and values, builds respectful rapport with program participants, and safely guides and connects participants to the Center’s resources, services, and other support staff to achieve relief, safety, and wellness. The Navigator serve as hosts for the Center – guiding participants through the various resources available at the Center such as showers, lockers, pantry, grooming services, clothing, laundry access, wifi access, etc. The Navigator is a critical connector linking participants to case managers, job development specialists, housing specialists, and other community partners who are providing critical services onsite. The Navigator is also responsible for performing regular wellness checks to ensure the safety of participants while onsite

This is an on-call position with variable hours per week, based on program needs. Working hours may also occur during weekend and nontraditional hours.

Essential Duties & Responsibilities::
• The On Call Navigator serves as a host for the Center – guiding participants through the various resources available at the Center such as showers, lockers, pantry, grooming services, clothing, laundry access, Wi-Fi access, etc
• The On Call Navigator is a critical connector linking participants to case managers, job development specialists, housing specialists, and other community partners who are providing critical services onsite
• The Navigator is responsible for performing regular wellness checks to ensure the safety of participants while on-site.
• The On Call Navigator will welcome and orient participants to the Center, including community agreements, safety protocols, and resources available to them.
• Encourage positive, healthy behaviors and promote a culture of mutual respect and support between staff and TAY participants.
• Help participants access amenities such as snacks, showers, clothing, restrooms, laundry, etc., according to established policies and protocols, including managing sign-in, service and inventory logs, and intake.
• Offer directions and guidance to participants seeking assistance or information, demonstrating patience, understanding, and a willingness to help, and linking participants to care internally and externally when necessary.
• Offers every visitor access to case management.
• Perform safety and wellness checks inside the Center and its surrounding areas such as the patio and exterior of the building to ensure participants feel safe and supported.
• Maintain safety, cleanliness, organization, and inventory for common areas such as the lounge, pantry, conference rooms, etc.
• Collaborate with onsite staff and service providers to ensure all services are accessible to participants, including de-escalating conflict and/or providing alternate means of accessing resources (e.g. outdoors)
• Document and report safety and health concerns immediately to Shift Supervisor or Program Manager.
• Maintain accurate records of observations, engagements, referrals, connections, and outreach activities, with integrity and attention to detail using paper logs and/or Salesforce database.

Minimum Qualifications: :
• High school diploma or GED and an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Must have a CPR and First Aid Training, Mental Health First Aide, Crisis Prevention Certification, and Overdose Prevention. If not, must complete within 3 months of hire.
• 3+ years’ experience working in health or human services setting providing advocacy, navigation, and/or low-threshold case management services to high-need individuals; or equivalent combination of education and experience preferred.
• Able to use computer systems to perform routine work functions such as typing, internet research, document formatting, and data entry.
• Excellent interpersonal and teamwork skills are essential and knowledge of de-escalation techniques.
• Experience with managing crowds, lines, and/or access to critical resources with populations that may be experiencing high levels of stress and trauma.
• Ability to communicate with and interact with emergency personnel (e.g. ambulance, police, firefighters, etc.) during emergencies
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety and security operations for the protection of people and property
• Excellent organization and planning abilities. Ability to multi-task within specific timelines
• Ability to respond to high intensity situations, de-escalate interactions and work within a complex and demanding environment in the Tenderloin neighborhood; ability to apply community-based principles to working with persons experiencing homelessness, substance use, and mental health issues.
• Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves.
• Commitment to the mission, values, and philosophy of GLIDE.

Physical Requirements::
• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably, and have the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.