Program Manager, Voucher Processing

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All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.

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About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About The Role:

The Program Manager – Voucher Processing leads the day-to-day execution and operational success of voucher processing programs administered by CALSTART. This role is responsible for directing Voucher Processing Managers and their teams to ensure vouchers are processed accurately, efficiently, and in full compliance with program requirements.

Working in partnership with leadership and cross-functional teams, the Program Manager establishes operational goals, monitors production performance, and proactively resolves barriers that impact processing timelines or service delivery.

This role plays a key part in maintaining strong team culture, supporting manager development, and driving program outcomes that meet funding and organizational objectives.

A core part of this role is fostering a positive, accountable, and collaborative team culture. The Program Manager works closely with managers and staff to maintain morale in a high-volume operational environment, reinforce clear expectations, recognize strong performance, and ensure team members feel supported in their work. Building trust, maintaining open communication, and promoting a culture of shared responsibility and continuous improvement are essential to the long-term success of the Voucher Processing Team.

This role oversees Voucher Processing Managers and their teams and reports directly to the Director of Incentives.

What You'll Do::
• Lead and execute the operational strategy for voucher processing programs, ensuring vouchers are processed accurately and within program timelines.

• Supervise and support Voucher Processing Managers and their teams, providing guidance on workload management, performance expectations, and staff development.

• Monitor workflow, queue health, and production metrics to maintain processing targets and identify operational bottlenecks.

• Collaborate with internal teams including policy, technology, data, and finance to resolve issues, improve systems, and ensure program compliance.

• Identify opportunities to improve operational processes, enhance team efficiency, and support the long-term scalability of voucher processing programs.

What You'll Bring::
• 5+ years of experience in program management, operations, or compliance-driven environments.

• Demonstrated experience managing teams and overseeing program performance or operational workflows.

• Strong organizational and leadership skills with the ability to manage multiple priorities and meet operational goals.

• Excellent communication and interpersonal skills with the ability to collaborate across teams and engage stakeholders.

• Experience working with CRM systems or operational workflow tools (e.g., Salesforce, Microsoft Office Suite, and Monday.com).

• Bachelor’s degree or equivalent professional experience.

• Ability to work in a collaborative and fast-paced operational environment.

Desired Qualifications::
• Experience with incentive programs, grants, or government-funded initiatives.

• Familiarity with compliance-based program administration.

• Experience working in high-volume processing or operational environments.

We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.

We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.