Program Manager

SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth.

With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success.

The Program Manager is responsible for leading complex, cross-line of business (LOB) initiatives that require coordination across multiple teams, disciplines, and operational functions. Reporting into the Director, PMO, this role ensures large-scale or multi-workstream programs are aligned, sequenced properly, and executed with consistency across the organization.

Unlike a Project Manager who focuses on a single scope or LOB, the Program Manager operates at a portfolio level - connecting strategy to execution across functions, managing interdependencies, and driving accountability for outcomes that span multiple teams.

This role does not own client strategy or day-to-day delivery tasks. It owns cross-functional orchestration and program-level success.

Key Responsibilities:
• Lead multi-workstream programs spanning multiple Lines of Business

• Align project plans across LOBs to ensure sequencing and dependency management

• Establish unified program timelines and milestones

• Ensure cohesive execution across all participating teams

• Translate strategic initiatives into coordinated execution plans

• Partner with AMs, PMs, Directors and functional leaders to align priorities

• Ensure programs remain aligned to intended business outcomes

• Identify cross-functional dependencies and mitigate conflicts

• Proactively manage risks that impact multiple teams or clients

• Escalate systemic or enterprise-level risks to Director, PMO and executive leadership

• Establish program-level reporting and dashboards

• Provide executive-ready updates on program health

• Ensure standard PMO processes are applied consistently across workstreams

• Partner with WFM and LOB PM Managers to ensure resource plans support program milestones

• Flag capacity constraints that may impact cross-LOB execution

• Support prioritization decisions when conflicts arise

• Facilitate alignment across Strategy, Client Ops, PM and functional leadership

• Lead cross-functional program meetings

• Ensure clarity in roles, decision-making authority, and accountability across participating teams

Required Skills & Experience:
• 8-12+ years in program or complex project management within a services, agency, or matrixed organization

• Proven experience leading cross-functional, multi-team initiatives

• Strong understanding of portfolio-level planning and dependency management

• Experience operating within a PMO structure

• Strong executive communication and stakeholder alignment skills

• Ability to manage ambiguity and drive structured outcomes

• Demonstrated ability to influence without direct authority

• Experience working within task-based and reporting systems (e.g., Teamwork, Asana, Monday, etc.)

Preferred Qualifications:
• Experience within marketing, digital, or professional services organizations

• PMP, PgMP, or equivalent certification

• Experience leading enterprise-wide operational or transformation initiatives

• Experience working across multiple business units or global teams

• Exposure to financial oversight of large-scale initiatives