Program Manager, Recruiting Operations

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

This position offers focus in key areas of work that tie together to make our recruiting efforts successful. Reporting to our VP Business Recruiting & Recruiting Operations, the Program Manager, Recruiting Operations Specialist will own the Talent Acquisition team’s programs end-to-end from development through implementation, operation and refinement. Additionally, they will own the development of reporting and analytics. Finally, this role will drive initiatives around ensuring the team is using its current technology tools effectively and to their full potential.

You Will

• Create and manage the TA Playbook and associated Process guides, templates, etc. Regularly review for updates and ensure team compliance

• Own and manage other shared tools and resources (Ashby, LinkedIn Recruiter)

• Recommend and implement optimization strategies and practices within the TA function

• Monitor ATS data and recruiter behaviors in relation to the implementation of new processes/technologies to ensure compliance

• Advance our use of data and reporting out of Ashby ATS

• Provide ad hoc support to recruiters as needed, including screening, interviewing, onboarding, and liaising with hiring managers

• Create tools and templates to enable successful recruitment activities and positive candidate experience

• Draft/revise email templates

• Manage vendor accounts and act as point of contact for key vendors

• Research & recommend new vendors and technologies as needs arise.

• Facilitate seamless coordination between TA and HR Ops

Qualifications

• 3+ years of hands-on recruiting operations experience – managing an Applicant Tracking System(ATS) as a system admin, configuration/upgrade/implementation experience

• Familiarity with and ability to report on key Talent Acquisition metrics – you know how to create and run reports on key metrics like Source of Hire, Pipeline metrics, Time to Fill, etc.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🚠 Team building events

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!