Program Manager, Payments

About Numeral

• Numeral is transforming how taxes get done. Digital businesses are currently bogged down by a painful web of regulations across 47 states and 50+ countries. We’re eliminating this burden so teams can focus on their core mission.

• We’re the largest and fastest growing AI-native tax solution. Started in 2023, Numeral has raised over $57M from Benchmark, Mayfield, Y-Combinator, and many others. We now serve over 2,500 paying customers and have more than tripled our revenue every year in our history.

• We’re primarily hiring in our SF and NY offices, but do hire remotely in some cases

About the role:

Numeral builds modern indirect tax infrastructure that simplifies how companies calculate, file, and pay indirect tax. Our platform sits at the intersection of filings, payments, compliance, and automation helping businesses file, on time, and at scale.

We’re looking for a Program Manager, Payments to own the go-to-market, launch, and scaling of Numeral’s sales tax payments program. This role is critical to ensuring our payments product is operationally sound, technically scalable, and delivers a best-in-class customer experience.

You will act as the project manager across product, engineering, operations, and sales, owning execution for complex, cross-functional initiatives. This is a hands-on role for someone who has managed real payment products, understands operational complexity, and thrives in ambiguity.

What You’ll Do

Payments Go-To-Market & Launch

• Own end-to-end launch planning and execution for Numeral’s sales tax payments product

• Coordinate cross-functionally to ensure product, operational, and customer readiness

• Partner with Sales and Customer teams to support enablement, rollout, and adoption

Program & Project Management

• Lead complex, multi-team programs with clear ownership, timelines, and dependencies

• Identify gaps, risks, and blockers across product, engineering, and operations

• Drive accountability and execution across distributed stakeholders

Cross-Functional Collaboration

• Work closely with Engineering to scope and deliver payment capabilities

• Partner with Operations to define and scale processes for payment execution, reconciliation, and exception handling

• Collaborate with Product and Sales to identify customer experience gaps and improvement opportunities

Payments, Operations & Customer Experience

• Identify operational, product, and customer experience gaps in the sales tax payment lifecycle

• Drive improvements that increase reliability, scalability, and transparency

• Help design processes and tooling that support growth and regulatory complexity

Ambiguous Problem Solving

• Break down complex, ambiguous problems into actionable workstreams

• Balance speed, quality, and risk in a regulated payments environment

• Continuously improve how Numeral launches and scales payments programs

What you'll bring

• Payments Product Experience

• Hands-on experience managing or launching a payments product

• Fintech experience; experience with regulated financial products is a plus

• Program / Product Management Experience

• Proven experience as a Program Manager or Product Manager

• Strong track record of delivering cross-functional programs end-to-end

• Technical & Operational Fluency

• Experience working closely with engineering teams

• Ability to understand technical systems and operational workflows well enough to drive execution

• Execution in Ambiguity

• Comfortable operating in fast-moving, ambiguous environments

• Strong problem-solving, organizational, and communication skills

• Ability to scale programs and processes as the product and customer base grow

Even better:

• Experience with sales tax, compliance, or government payments

• Familiarity with payment rails, reconciliation, risk management

• Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us.

• Customer Obsession: You deeply care about the user experience and solving their problems

What we offer

• Competitive salary and equity - you'll share directly in the company's success

• Full medical, dental, and vision coverage

• Wellness perks like Headspace and the Peloton One App

• 401(k) to help you build long-term financial security

• Lunch and snacks when you're in the office

• Regular team offsites and company events as we grow

• A culture built on ownership - your work matters and people will see it!