Program Manager, Outreach Services

This posting is only open to CMHA Peel Dufferin Outreach staff

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

 
In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:  

2 weeks accrued vacation + 1 flexible day each year

Up to 18 sick days accrued per year

HOOPP Pension Plan enrollment

Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications

$350 (pro-rated) annual allowance to invest in achieving your personal wellness goals

Mileage reimbursement for work-related travel

We are looking for a Program Manager, Outreach Services to join our team!

The Program Manager will support the organization in the day-to-day operations and clinical delivery of core services offered by a multidisciplinary team. This may include mental health, addiction, nursing, peer support, counselling, and psychotherapy services. The Program Manager will also work as part of the leadership team to develop and implement strategic organizational goals that fulfill the vision and mission of the organization.

Status: Contract full-time until June 2026, 37.5 hours per week, evening hours and weekends may be required; Note, this posting is for a future anticipated vacancy
Salary: $93,132.41 - $109,567.54 annually. (Candidate qualifications will be considered when determining the starting salary)
Location:  This position is based out of our 60 West Drive Brampton, office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs. 

What You Will Do:

Manage day to day operations and leadership to a multidisciplinary team (MDT) of clinical staff responsible for the delivery of coordinated programs and services to clients and their families.

Ensure fidelity of a stepped care model and MDT work to provide effective and efficient delivery of services.

Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services.

Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience.

Advance clinical and administrative quality of programs by tracking service quality indicators and targets.

Provide direct clinical supervision to staff. Observe staff with clients and conduct regular audits, supervision, and support professional development. 

Support the development of operational budgets including financial and human resource requirements.

Monitor assigned budgets and expenditures in accordance with organizational financial policies.

Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students. 

Participate in overall CMHA Peel Dufferin strategic and business planning, implementation, delivery and evaluation.

Build and maintain relationships with external partners.

Represent CMHA Peel Dufferin by participating on special projects, task forces, and working groups.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

Bachelors’ Degree in health, social services or related discipline such as counselling and psychotherapy, social work or nursing; Masters’ degree is an asset.

Registered Health Professional with a College or Association is an asset.

Minimum of 5 years of clinical experience within the community mental health field

Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day to day operations.

Knowledge of mental health legislation, serious mental illness, concurrent disorders and/or dual diagnosis and recovery-based philosophy and practices.

Supervisory skills, including the ability to mentor, coach and inspire staff.

Strong clinical skills and working knowledge of therapeutic modalities such as CBT, DBT, Solution-Focused Therapy, Narrative Therapy and other Brief Therapies

Demonstrated knowledge of community resources and the mental health field

Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.

Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.

Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.

Fluency in a second language, including ASL (American Sign Language) is considered an asset.

Valid Canadian driver’s license and access to an insured automobile in good repair.

A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Wednesday, March 4 2026

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

https://cmhapeel.bamboohr.com/careers/970

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected]

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.