Program Manager

Coho Integrated Solutions is seeking an experienced Program Manager (PM) to provide leadership and oversight for records operations supporting the USCIS National Records Center (NRC) located in Lee’s Summit, Missouri. The PM serves as the primary point of contact with the Government and is responsible for ensuring efficient, compliant, and customer-focused program execution.

Responsibilities (include but are not limited to):

• Serve as the principal liaison between Coho Integrated Solutions and USCIS leadership

• Coordinate contractor and Government activities to ensure contract objectives are met

• Conduct fact-finding and respond to Government inquiries and special projects

• Prepare, revise, and maintain Standard Operating Procedures (SOPs)

• Deliver oral and written briefings to USCIS management officials

• Develop complex statistical analyses, cost estimates, and analytical reports

• Proactively identify risks, issues, and process improvements related to quality, cost, and efficiency

• Implement corrective actions in response to COR-identified issues

• Ensure 24/7 program availability for emergencies and operational continuity

Essential Job Qualifications and Requirements:

• Security Clearance:

• Active Secret clearance

• Education and Certifications:

• Bachelor’s degree in program management, business or public administration, operations/quality management, technical management, information systems, engineering, or finance/accounting

• Project Management Professional (PMP) Certification, as certified by the Project Management Institute (PMI) (may substitute for degree)

• Six Sigma Black Belt (or ability to obtain within 180 days of contract award) from ASQ, IASSC, or Council for Six Sigma Certification

• Experience:

• Minimum five (5) years of recent (within the last 7 years) program or project management experience

• Additional Requirements

• Oversight of third-shift operations (11:30 PM – 6:00 AM)

• Ability to report onsite within two hours when requested

• Weekend availability as needed

• 24x7 on-call availability for emergency response

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Open leave policy and paid holidays

• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.