Program Manager, Lead Management Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Elastic's Marketecture team thinks smart, strategic, and scalable, and will push you to do the same. In this role, you will be passionate about the strategy, development, execution, and operations of Elastic’s lead management processes. We’re looking for someone that’s technically curious, unafraid to challenge themselves, and has a keen interest in understanding our business and the customer journey.

Are you looking to be a pivotal part of an elite marketing team? Does automating processes, scaling technology, and solving business challenges sound like your jam? Do you love collaborating cross functionally and thinking globally? This could be the role for you

What You Will Be Doing

• Collaborate with sales, marketing, and technical teams to collect detailed business requirements and deliver automated, scalable solutions to optimize lead management processes.

• Closely monitor and analyze key lead management metrics to drive operational efficiencies, ensure process reliability and performance, and make recommendations on areas for optimization and alignment.

• Conduct requirements interviews to uncover underlying problems and prepare detailed recommendations for lead management process and system improvements.

• Participate in the development of the data management strategy for marketing, including data compliance, enrichment, standardization, form management and alignment with other downstream systems.

• Perform regular audits and maintain integrity of lead scoring, lead routing, and lifecycle processes between Marketo and Salesforce.

• Prepare visual diagrams of system architecture, functionality, and process flows.

What You Bring

• 3+ years of related experience, ideal candidate will have Marketing and/or Sales Operations experience.

• Deep knowledge and hands-on experience with marketing automation software (Marketo preferred).

• Salesforce experience (Salesforce admin preferred).

• Knowledge of marketing technology, demand generation, and lead management processes.

• Experience implementing complicated technical projects.

• Dedication to process and execution and willingness to hold yourself accountable

• Strong communication skills with the ability to adjust the level of detail depending on the audience.

• Data-driven decision-making using data available or defining new processes to collect data needed to drive logical decisions.

• Undergraduate degree or equivalent experience in marketing, computer science, or related field.

• Comfortable working on a fully distributed team

• Prior experience in high-tech

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:
$89,100—$140,900 USD

The typical starting salary range for this role in the select locations listed above is:
$106,800—$168,900 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary

• Health coverage for you and your family in many locations

• Ability to craft your calendar with flexible locations and schedules for many roles

• Generous number of vacation days each year

• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

• Up to 40 hours each year to use toward volunteer projects you love

• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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