Program Manager (Internal Applicants Only)

Make a Difference Every Day – Join the Charles Lea Center as a Program Manager

Do you have a heart for helping others and a passion for making a meaningful impact? At the Charles Lea Center in Spartanburg, SC, we’re looking for compassionate, energetic individuals to join our team as a Program Manager—where every day is an opportunity to support people with disabilities in living full, independent lives.

What We Offer:

Competitive Pay

Salary - $53,440

Flexible Scheduling: Full-time (Flexible as needed)

Paid Training: We’ll equip you with everything you need to succeed

Outstanding Benefits:

Medical, dental, vision, and life insurance

401(k) retirement plan

Paid time off (PTO)

Tuition reimbursement

Free onsite wellness clinic

Flexible work schedules

INTERNAL JOB POSTING – INTERNAL APPLICANTS ONLY This position is open to current Charles Lea Center employees only.

About the Role:

As a Program Manager, you’ll oversees Benchmark Cowpens CRCF and Benchmark Spartanburg CRCF to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs. This role supervises and supports Lead DSPs and DSPs, maintains facility operations, and under the guidance of the Assistant Director, supports individuals in achieving meaningful goals, community involvement, and independence.

Essential Responsibilities:

Program Oversight & Operations

Implement, manage, monitor, and evaluate assigned programs in accordance with established standards.

Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition.

Ensure the wants, needs, preferences, and personal goals of persons supported are honored and actively supported.

Provide intervention and leadership during emergencies and hospitalizations.

Support admissions, discharges, and transfers to ensure continuity of services.

Leadership & Supervision

Provide direct supervision and leadership to Lead DSPs and DSPs.

Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff.

Facilitate training opportunities to improve service quality and ensure staff maintain required certifications.

Coordinate staffing schedules and ensure appropriate coverage at all times.

Provide coverage and support to other Program Managers as needed.

Manage conflict using person-centered coaching and professional problem-solving strategies.

Foster leadership development for self and direct reports.

Person-Centered Planning & Community Integration

Provide direct guidance to ensure person-centered services and individualized supports.

Gain an understanding of each individual’s abilities, interests, and preferences to support employment, life goals, and independence.

Collaborate with Community Supports Leadership to develop and expand diversified services.

Promote community involvement and meaningful relationships for persons supported.

Participate in Collaborative Support Plan (CSP) meetings and interdisciplinary team meetings.

Documentation & Compliance

Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance.

Utilize designated electronic health record systems for daily documentation and communication.

Compile and submit monthly, quarterly, and annual program reports and statistics.

Assist in gathering and submitting information related to critical incident reports and Abuse, Neglect, and Exploitation (ANE) investigations within required timelines.

Participate in corrective action planning, audits, and licensing/compliance reviews.

Assist with the development and implementation of organizational policies and procedures.

Maintain program and/or home budgets responsibly.

Training, Safety & Quality Assurance

Collaborate with Innovative Services on the use of technology to support skill development and independence.

Coordinate and implement recommendations from therapeutic and clinical meetings.

Ensure all safety, licensing, and regulatory requirements are maintained.

Initiate additional training opportunities as available through contracted or community supports.

What You’ll Need:

Minimum age: 18

Bachelor's degree with a minimum of 3 years’ experience in Human Services or, AA with a minimum of 4-5 years’ experience in Human Services, or High School Diploma with a minimum of 5 – 7 years’ experience in Human Services

Minimum of 2 years supervisory experience

Valid driver’s license and Social Security number

Ability to type 70+ WPM and navigate basic computer systems

Must pass background checks, DMV screening, Medicaid exclusion, fingerprinting (if SC resident <1 year), and provide 3 professional references

Physical Requirements:

This role involves regular standing, walking, lifting (up to 25 lbs), and hands-on support. Reasonable accommodations are available.

Travel:
Travel within Spartanburg County

Ready to Apply?

If you're ready to make a difference and grow in a meaningful career, we’d love to meet you! Fill out our quick, mobile-friendly application today and take the first step toward joining a team that’s changing lives.