Program Manager - Express Service

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Summary

The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, developing, staffing, leading, and controlling program activities.

Responsibilities

· Lead the program team: build it, manage it, and motivate it as required. Coach and mentor the team, building their maturity and authority.

· Manage the program budget. Ensure that costs incurred are monitored against plans and realize benefits as planned as the program progresses.

· Plan the overall program from end-to-end. Monitor and report progress.

· Identify issues and initiate corrective action as necessary.

· Communicate regularly and effectively will all stakeholders, within the team, within the organization, and beyond.

· Take overall responsibility for the benefits realization plan. Ensure that the plan realizes benefits in the best way for the organization.

· Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Approve the project plans of the project teams, negotiating work packages as required. Ensure the delivery of these work packages within the set time, quality, and budget constraints.

· Manage and resolve dependencies between the projects of the program.

· Manage the program risks, and embed a risk management process into the program from the outset.

· Be responsible for program quality, and embed quality processes into the program from the outset.

· Report overall program status to the steering group at regular intervals and on an ad-hoc basis.

· Responsible and accountable for deliverables from third-parties as necessary.

· Work closely with the Quality Assurance as necessary.

· Create and maintain the program plan, showing an integrated realization of the key deliverables of the program.

· Put in place the governance and operational working practices of the program team.

· During Pilot Implementation 1, perform the duties of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.

Behaviors Required

· Able to create a sense of community and shared direction amongst diverse program team.

· Ability to build credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization.

· A forward thinker who takes the initiative, identifies gaps in the program, and makes recommendations.

· Ability to influence at all levels.

· A good listener.

· Proactive and sophisticated management of key stakeholders.

· A proactive communicator who will seek to communicate rather than wait to be asked. Proactive engagement within the organization to build awareness of the program.

· Business focused: always looking to maximize benefits for the business and minimize downside risk.

· Must be fluent in both English and French and be a Canadian resident

Experience Required

· A track record of delivering complex programs.

· Experience of working within, influencing within, and networking within a matrix environment.

· Conversant with project management methodologies

· Optional Bachelors.

· Optional program management qualification (PMP).

· Experience of working with geographically dispersed teams.

· 10+ plus years industry experience, with a minimum of 5 years in project and/or program management.

· Experienced in leading large teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120k to $125k based on current experience

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.