Program Manager - Digital customer lifecycle

Why Choose TD SYNNEX

As a Fortune 500 global corporation operating in over 100 countries, TD SYNNEX values its diverse workforce of more than 22,000 employees. As the world's largest IT distributor, our mission is to deliver toptier technology solutions that help businesses and individuals navigate the digital world safely and efficiently.

At our core, we are a company that cares. We are committed to being a diverse and inclusive employer of choice, and a responsible corporate citizen.

Our employees consistently tell us that TD SYNNEX is a great place to work because of our strong team environment, the familylike feel of the organization, the flexibility we offer, and the genuinely supportive nature of our managers and colleagues. We support one another, collaborate closely, and encourage continuous learning through dedicated platforms, structured development plans, and handson knowledge sharing.

About the role:

We are looking for a bright, motivated and switched on Customer lifecycle Program Manager to support the deployment and development of TD SYNNEX omni-channel digital transformation sales engagement strategy for our key Vendors in Europe.

The function will coordinate and work with multidisciplinary experts and leaders from across the organization covering data, marketing automation, sales and e-commerce platforms.

This role will be instrumental in leading and coordinating the design, deployment and continuous improvement of our digital sales model, leveraging data, sales platforms and automation.

Acting as the voice of the customer this role will build, test and improve our existing digital customer journeys to positively differentiate our customer experience

Responsibilities:

Design of lifecycle stage activities that drive positive customer engagement and improved loyalty.
Coordinate the implementation of activities in systems and in country processes.
Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.
Connect with central and local marketing agencies to convert program activities into market assets for deployment
Working with marketing automation, e-commerce platform and CRM experts to automate, embed, and improve internal processes.
Partner with countries and central business experts to capture and deploy best practices.

Knowledge, Skills and Experience:

A minimum of 3-5 years' relevant work experience in data driven B2B digital marketing role.
Highly analytical and Extensive root cause diagnosis and problem solving skills
Relevant experience in the deployment of digital customer journeys
Experience in large, complex project and process management
Previous project experience leading AI projects highly valuable
Quick learner and an innovative thinker with ability to thrive in a fast-paced, data-centric environment.
Positive can do attitude show success in following-up, and gets things done.
English - professional proficiency is a MUST

What do we offer:

Comprehensive private health and life insurance.
Hybrid work model with 2 days per week in the office.
Salary perks covering transportation, meals, learning, and childcare.
Special rates on gym memberships through Wellhub.
Onsite physiotherapist.
Mental health support, including online therapy with LEAD and wellness programs via Wellhub (iFeel, Calm...).
Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
A Global Atmosphere: Join a multicultural and diverse environment with opportunities for growth and collaboration.

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

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Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!