Program Manager – Digital & AI for Field (d/f/m)

Group presentation

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs.

Who we are

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

What we expect

At TK Elevator, we are transforming the way we deliver service through innovation, digitalisation, and AI-driven solutions. Join us in shaping the future of field operations and customer experience.

Key Responsibilities:

Digital & AI Project Leadership: Lead and manage digital and AI-driven projects within a service environment, ensuring timely delivery and measurable impact across field operations.
Roadmap Execution: Drive the execution of the Digital and AI Roadmap for field operations, with a specific focus on service delivery and customer interaction.
Business Interface: Act as the interface between field operations and Digital/IT teams, translating business needs into technical solutions and ensuring alignment between stakeholders.
Enable Business Success: Work closely with all relevant Stakeholder (business and technical) to enable digital and AI success E2E. Act as an advocate for value of having digital and AI ingrained, aligning digital business objectives and boundaries.
Stakeholder Collaboration: Collaborate with cross-functional teams to embed digital tools and AI capabilities into field processes. Ensure structured communication and stakeholder alignment across all levels.

Who we are looking for

Education:

Bachelor’s or Master’s degree in Business, Engineering, Data Science, Computer Science, or a related field.

Experience:

Proven experience in managing digital and data/AI projects in a service-oriented business.
Solid understanding of service business models (elevator industry or similar technical service sectors preferred).
Track record of successful project delivery, risk management, and stakeholder engagement.
Background in digital transformation, connectivity solutions, or IoT in the industrial or building automation sector preferrable.

Skills:

Proven experience in managing digital and data/AI projects in a service-oriented business.
Strong project management capabilities, including planning, risk management, and delivery tracking.
Strong sense of ownership and accountability - getting things done, ready to go the extra mile to serve our customers/partners
Strategic thinking with hands-on execution mentality and excellent communication skills, capable to manage different stakeholders.
Willingness to learn fast, continuously improve, and uphold high ethical standards.
Curiosity, adaptability, resilience and a continuous improvement mindset.
Ability to work in a fast-paced, global environment, managing multiple priorities and adapting to shifting requirements.
Solid understanding of service business models (elevator industry or similar technical service sectors preferred).
At least B2B Industry or System Know-How
Team player & self-starter: Collaborative team member who can also work independently and take ownership

Language:

Proficient English communication skills, both written and spoken. Knowledge of additional languages, such as German and/or Spanish is a plus.

Contact

Please apply online in English, including your notice period and salary expectation.

Talent Acquisition

Uwe Hüsken

What we offer

Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
Sustainability –We act with responsibility and environmental awareness
Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Additional information

At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

Do you have a disability and would like to work with us? Then we look forward to your application!

As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.

Job Reference: ES_ET_EA_IBA_TKE00770