Program Manager, Customer Experience Center Coordinator (R4702)

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

Shield AI is hiring a Customer Experience Center (CEC) Coordinator to manage and orchestrate customer onsite visits for our Go-To-Market organization. This role will serve as the primary coordinator and internal liaison for all customer visits hosted in Frisco, Texas, with occasional travel (~10%) to our San Diego and Washington, DC offices.

This is a highly visible role that requires exceptional organization, communication skills, and customer presence.

What you'll do::
The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI’s professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.

Required qualifications::
• 7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles.

• Demonstrated ability to manage multiple concurrent projects with competing priorities.

• Evidence of process development and improvement

• Strong written and verbal communication skills.

• Experience working cross-functionally in fast-paced environments.

• High attention to detail and organizational discipline.

• Strong interpersonal skills with professional customer-facing presence.

• Ability to quickly learn and translate technical or business information into structured plans.

• Proficiency with Microsoft Office, Teams, and scheduling tools.

• Ability to travel up to 10% (primarily San Diego and Washington, DC)

Preferred qualifications::
• Experience supporting customer engagements in defense, aerospace, or high-technology environments.

• Background in project management or event operations.

• Experience working with executive stakeholders.

• Familiarity with secure facilities or government customer visit protocols.

• Experience developing process documentation or playbooks.

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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.