Program Manager, Court Support and Community Withdrawal Support Programs

POSITION SUMMARY:

Reporting to the Senior Program Director, the Program Manager provides leadership and oversight to the Court Support and Community Withdrawal Services teams. The incumbent provides supervision in program development, staff management, training and program financial decisions. The Program Manager works in collaboration with fellow Program Managers, senior leadership and the Corporate Services team to ensure the consistent delivery of quality client-facing programs. 

The location for the provision of these services will vary throughout Huron and Perth Counties.

Please note that the portfolios under the Program Manager are subject to change when/if required.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES:

In addition to specific key job responsibilities identified in this position description, the incumbent is also responsible to contribute and support the overall culture and working environment of the agency by:

Demonstrating and exemplifying the organization’s mission and values in day to day work

Acting with the highest standard of professionalism with clients, family members, community partners, the general public and colleagues.

Working in a manner that preserves and respects the privacy and confidentiality of personal health information.

Working in a manner that is fiscally responsible.

Working in a manner that promotes and maintains the reputation of the organization and minimizes risk of harm and/or liability to the organization.

Working in a manner that complies with the organization’s policies and procedures.

Working in a manner that meets all health and safety requirements to ensure a healthy and safe workplace.

Acknowledging, respecting and affirming the diverse needs of our community, clients and the organization’s employees with the goal of reducing disparities in health outcomes

Contributing to the organization activities to collect, analyze and report data.

Maintaining competence, demonstrating a commitment to ongoing professional development and where applicable, a professional license to practice.

Contributing to the organization’s work by promoting awareness, participating in committees and agency event.

KEY POSITION DELIVERABLES AND RESPONSIBILITIES:

Program Manager

Provide regular clinical supervision, mentoring and coaching to staff, including performance management and professional development

Ensure the delivery of program services are consistent with the agency’s vision and objectives

Ensure the standardization of intake, assessment, and care plans as is appropriate for supervised programs

Ensure implementation of clinical tools and process improvements

Monitor adherence to policies and procedures required to provide appropriate delivery and use of clinical services within supervised programs

Ensure the maintenance of appropriate casework documentation by staff

Develop and revise policies and procedures and ensure implementation

Participate in and/or lead quality improvement and program development projects and activities, working alongside staff, management, and client advisors. This may include involvement in internal committees or working groups within the agency

Establish and maintain clinical standards in line with accreditation expectations and develop improvement strategies

Develop and support effective teamwork and collaboration across the organization and with community partners

Assist in establishing and maintaining effective working relationships with community groups and agencies and coordinating and integrating program services within the community

On-going supervision, guidance, and feedback to all assigned staff, ensuring compliance with agency human resource policy, Ministry guidelines and employment standards

Approval of special client need requests, vacation requests, travel claims and relevant expenditure claims

Provide input into the financial and administrative operations of supervised programs

Practice leadership by demonstrating continuous quality improvement, including monitoring, analyzing trends, and developing and implementing remedies

Participate in the Agency’s on-call/after hours service for clients in CMHA housing and programs/staff requiring after hours support

In addition to specific key job responsibilities identified in this position description, the incumbent is also responsible to contribute and support the overall culture and working environment of the Agency

Administrative

Ensure the development of staff through effective supervision, delegation of responsibility, training, coaching and timely performance management principles

Develop job performance measurements and oversight to assigned staff

Ensure compliance with relevant legislation, including protection of client and employee rights, i.e. Privacy, Human Rights, Mental Health Act and Housing Act.

Formally recognize the work of staff

Encourage and support professional development

General

Participate in internal agency committees and/or outside community committees as appropriate.

Adhere to all agency policies and procedures

Attend and actively participate in team and staff meetings, the Annual General Meeting, and periodically scheduled strategic planning, team building and agency events

Assist with the orientation and training of new management staff, volunteers and interns/students as required

Provide managerial coverage of CMHAHP AMHS services for other team members as required

Ensure that program and agency objectives are met

Conduct self in an ethical, responsible and professional manner.

Perform other manager-level duties as assigned

QUALIFICATIONS:

EDUCATION: Bachelor’s degree in social work, social science, human services or related field, with specific focus on mental health and/or addictions is highly preferred. Post-secondary education in social services will be considered.

EXPERIENCE: 2-3 years of recent and relevant experience in a leadership or managerial capacity is required. Experience in a community-based agency or hospital, responsible for the delivery of health or social services is highly desirable. Knowledge of serious mental illness and addiction, including treatment modalities, gained by experience is essential. Experience in a community health care setting is an asset.

KNOWLEDGE AND SKILLS: Knowledge and experience working with justice-involved individuals and/or in addiction medicine settings required. Broad knowledge of addiction and mental health treatments, modalities, and explanatory theories, relevant legislation, financial management, and knowledge of community resources. The incumbent must demonstrate integrity and ethics, good coping skills, strong collaborative skills, flexibility and commitment to the work.

ABILITIES: Highly skilled in communicating, both written and orally, and planning, leadership, interpersonal, negotiating, directing/motivating, organizing, and decision-making skills required.

COPING: Able to maintain a mature problem-solving attitude while dealing with interpersonal conflicts, hazardous conditions, personal rejection, hostility or time demands.

DECISIVENESS: Able to make decisions quickly on available information and take action, make commitments and not change decisions when challenged, deal with emergencies as necessary.

DECISION-MAKING AND PROBLEM-SOLVING: Able to take action in solving problems while exhibiting sound judgement and a realistic understanding of issues, able to use reason, even when dealing with emotional topics. 

CREATIVITY: Able to develop unique and novel solutions to complex problems; use intuition and a new way of thinking to promote new ideas; present information in an attention-getting and compelling manner.