Program Manager (Client Services)

The Challenge

Working within Adobe Consulting the Project Manager will work directly with our customers and system integration partners to initiate and lead their digital marketing and transformation projects using the Adobe Marketing and Commerce Solutions.

Working at multiple levels with the customer, you will evaluate the proposed solution, assess risks, confirm requirements, manage scope, and work on team staffing. You will coordinate and lead all aspects of project delivery from initiation through planning, executing, monitoring to closing.

You will help the customer to utilize the benefits of the Adobe Marketing and Commerce Solutions to their maximum advantage by understanding their business challenges and helping them to build innovative solutions with measurable return on investment.

What you’ll do

• Lead teams in scoping activities to identify, gather and analyze requirements, define key business drivers and define an effective and innovative solution
• Management of end-to-end project life cycle: effort estimation, scope management, planning, monitoring and execution (including risks management, budget, timeline and others) and related reporting
• Management of project resourcing and commercials including forecasting, time management and invoicing
• Project communication to client and/or partner and internally within Adobe
• Accountable for ensuring projects are delivered to quality standards
• Customer focus and results driven - help customer to succeed in their digital transformation journey by providing mentorship, industry leading practices and advice on Adobe Marketing and Commerce Solutions
• Work with other Adobe teams to provide customer with the One Adobe experience
• Active participation in PMO practice development

What you'll need to succeed

• Strong foundational project management skills delivering digital marketing implementation projects for a software vendor (or mixed vendor / customer background)
• Demonstrated project management experience with experience in Digital Marketing & Automation, Campaign or Content Management solutions
• Ability to handle large single projects or multiple concurrent smaller projects
• Extraordinary problem-solver and skills in risk management, prioritization and outstanding communication skills (verbal, written and presentation) up to Executive level within an organization
• Experience in delivering projects using an agile methodology, e.g. SCRUM
• A professional project management qualification, e.g. PRINCE2, PMI
• A business consulting background
• Ability to work with virtual internal teams across geographies and time zones
• English and German Fluency are required. Any other european language would be a plus.

The role covers the Central Europe region (Germany, Switzerland and Austria) but is primarily Germany-based. You should be able and willing to travel 30-60% of work time.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.