Program Manager-Behavioral Health and Ancillary Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Program Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager will work across Operational, Clinical, and Research activities. They will work closely with other managers, directors and clinicians to develop work plans, establish and track metrics and resources to achieve the department’s financial, operational and strategic goals and objectives. This role will collaborate with administrative and clinical leaders to oversee and advance quality, health outcomes, and performance improvement initiatives across the academic medical center and the health network.

Responsibilities:

• Responsible for developing and managing the following for assigned projects: budgets, resource allocation, information distribution, meeting facilitation and overall performance reporting.
• Apply standard project management methodologies throughout the project lifecycle including analysis, design, implementation, verification as well as value measurement definition.
• Utilize project management tools to ensure accuracy for planning, procurement and budgeting.
• Participate in analyst activities such as requirements analysis, resource identification, solution definition, white paper development, implementation/work plan development, design, system testing, training plans and rollout strategies.
• Manage day to day operational aspects of a project and scope and effectively minimizes exposure and risk.
• Prepare and reviews deliverables for leadership approval. Ensure project documents are complete, current, and stored appropriately.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, project developments among team members, NM Executives (project sponsors) and vendor partners. 
• Establish and maintain effective communications regarding project status.
• Work within project budget to ensure that expenditures are integrated with the NMHC Long Term Financial Plan and Annual Capital Budget.
• Provides leadership and guidance required to effectively define, plan and implement projects.
• Responsible for developing and maintaining productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities. Must be able to effectively manage problems that arise within the project team or issues with clients and recommend mitigation strategies as needed to achieve the desired results.
• Create and execute project work plans and revises as appropriate to meet changing needs and requirements.

Additional Responsibilities:

• Support strategic planning efforts for the department.
• Work with operational leadership to analyze and interpret data.
• Identify and implement improvements to optimize clinical performance, operational efficiency, and patient outcomes.
• Coordinate research efforts of the center
• Develop and maintain quality and performance reports; distribute insights to stakeholders and guide action planning.
• Manage interdepartmental relationships with respect to clinical services, operations, and marketing.
• Provide oversight of some staff recruitment and onboarding.
• Provide operational leadership for quality, outcomes, and performance improvement projects, including data analysis and reporting to support departmental goals.
• Track key performance indicators to evaluate project success.
• Implement audit systems to ensure accurate documentation and capture appropriate charges.
• Demonstrate strong organizational, communication, and interpersonal skills to foster effective relationships across all levels.
• Serves as liaison between Northwestern Medicine and external collaborators/partners
• Serves as member of department committees

Required:

• Bachelor Degree in Business Administration, Healthcare Management, Communications or related field. 
• Five (5) to eight (8) years’ experience in a relevant role.
• Strong Knowledge of Microsoft: Word, Excel, Power Point, Project.
• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. 

Preferred:

• Master’s degree in business administration, healthcare administration, and/or behavioral health
• Licensed to practice independently in the State of Illinois: LCPC, LCSW, LMFT, or Clinical Psychologist

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.