Program Manager B2B / B2C

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About the Role

The Program Managers will be involved in managing the operational workflow and organizational aspects for the Google Shopping team in the US. This role includes coordinating across B2B and B2C workstreams, overseeing creative reviews, managing merchant approvals, coordinating internal stakeholder reviews, and ensuring the team's overall organizational efficiency. You will work with a cross-functional team across Product, Sales, Marketing, Legal, and more to support our mission of delivering a seamless and high-quality experience for both merchants and consumers on Google Shopping.

Responsibilities:

• Core Program Management: Serve as the organizational hub for the team, coordinating and managing the flow of work across all B2B and B2C initiatives with a specific focus on:

• Campaign GTM & Merchant Co-op: Operationalize the GTM process for B2B2C campaigns, streamlining internal tracking of assets, creative reviews and ensuring all creative outputs are approved by relevant internal and merchant stakeholders in a timely manner. Maintain a source of truth for rolling campaign decks supporting brand moments throughout the year.

• Core PMM Roadmap & i18n: Maintain a holistic view of the B2B2C product roadmap, ensuring it’s consistently updated. Assist in developing our i18n process as we translate and scale creative platforms, features and messaging to new markets.

• Internal Exec Stakeholder Coordination: Plan and execute a regular cadence of internal stakeholder reviews and alignment meetings, centralizing materials for review and capturing clear action items and decisions.

• Team Organization: Implement and maintain effective project management tools and communication channels to keep all workstreams organized and transparent to leadership and team members.

About You

Required Experience

• BA or equivalent

• 7-10+ years of experience in program or project management, ideally within a tech , consulting or e-commerce environment

• Excellent problem solving & written communication skills

• Demonstrated ability to manage complex, cross-functional workstreams (B2B and B2C)

• Strong organizational skills and attention to detail required to keep teams on track

• Experience in coordinating compliance or review processes (e.g., creative, legal, policy)

Preferred Experience

• Demonstrated strong performance in prior roles with relevant experience managing complex processes within matrixed organizations.

• Proven ability to work effectively with multiple cross-functional teams, driving consensus.

• Ability to deliver quality outputs in a fast-paced, exciting, and dynamic environment with an ability to work to tight deadlines.

• Understanding of the online retail, advertising, or e-commerce ecosystem.

• Ability to drive alignment across teams by clarifying goals, aligning resources and simplifying operations

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Remote #LI-SDL1

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!

• Generous PTO and 15 company-wide holidays

• 401k with company contribution

• Paid parental leave

• Work-life balance with an emphasis on personal well-being

• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network

• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range:
$80,356—$93,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.