Program Manager - Accommodations - Segments

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About Segments

Segments is part of the Accommodations department and is a company priority. It’s responsible for defining and driving strategies and plans specific to key growth segments such as non-hotel accommodation types, customer segments  and length of stays.  The PMO team in Segments plays a vital role in the company’s future success as it’s responsible for the governance and programme management of strategic initiatives within the department and dependencies with other Business Units across the company - essentially establishing the connective tissue between strategy and operational execution.

About the role

The Program Manager will be part of the Segments Business Operations and Program Management team and is responsible for the governance and E2E program management of several streams of work (or portfolio’s) within the Segments department. The Program Manager role partners with the various teams within the department to support, and proactively work with them, to facilitate the work occurring between them and other business units and centralized functions. The Program Manager drives the scoping of the program and is responsible for the execution of different strategies or business cases. The Program Manager also identifies key requirements needed from cross-functional teams and external vendors. The Program Manager ensures that the functional workload of the department is managed in a consistent manner, whilst working externally with the business units & central functions to build engagement and where needed, governance over decisions needed for work to be signed off. The Program Manager supports the teams in identifying and managing the relevant dependencies in order to minimize the risks and the challenges.

Responsibilities

First and foremost, the Program Manager ensures that the team's roadmaps/plans focus on agreed business priorities, dependencies and strategies, and they deliver against the shared objectives and main activities with key milestones that have been agreed upon. Responsible with limited to no supervision to define scope, kick-off, manage and execute every phase of complex department programs, specifically:

• Drive vision for initiative/program towards clear business objectives, scope, requirements & success criteria

• Create clear planning documents and roadmaps together with involved teams and departments including setup and maintenance of dependency management

• Establish a solid governance routine which involves (sr) mgmt updates and reporting. Holds stakeholders and business partners accountable of next steps and objectives and proactively identifies risks and issues

• Enable teams & leaders to make quality decisions and support  in prioritization exercises

• Lead independently

• High complexity (strategic/ critical priority) end-to-end (E2E) projects

• Multiple medium complexity projects with global impact (cross-functional) from scoping to execution, analysis, recommendation and implementation

Requirements of special knowledge/skills

• Strong project management skills/experience including experience with a range of different methodologies and techniques. Preferably having a background in Agile Project management, PMI certification and / or LEAN

• Proven track record to independently lead high complexity (end-2-end) projects, drive multiple medium complexity projects and/or manage program portfolio of projects 

• Have a solid business understanding, independently use quantitative and qualitative data to drive decision making

• Analytical skilled and mastering data handling and measuring success, ability to tell a clear story with data/insights

• Change management experience & mind-set

• Strong interpersonal skills focused on collaboration. 

• Effectively communicate including large audiences

• Ability to influence and steer leadership, senior management and groups

• Ability to break up a complex problem into actionable and easy to understand solutions.

• Able to function well within ambiguity and in a constantly changing environment

• Experience in short-term rental regulatory compliance, product management and/or business operations is a plus