Program Management Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Management Specialist

Overview:

Mastercard Rewards and Offers team under Customer Acquisition and Engagement organization provides a wide range of Loyalty products and services to financial and non-financial institutions/merchants to help them grow their business profitably and differentiate their Mastercard cards in the marketplace.

Roles & Responsibilities:

Customer and Acquisition team is looking for an individual to join the Europe Program Management team as sr specialist for Rewards and Offers products across Europe region. This role offers opportunity to lead and engage in all aspects of product management - with a focus on the Merchants Offers products- collaborating with central (Global and Europe) product teams, commercialization teams, account managers and vendors.

The ideal candidate could have experience in product management units of both a B2B and B2C organization, where he has developed experience in managing products and platforms, in collaborating in market assessment and reediness, in supporting the development of Go to Markert Strategy.

• Responsible for product management support for different Rewards & Offers products across Europe, with a focus on Merchants Offers Products

• Support/manage all the operational aspects related to product changes/updates and new functionalities addition of the products managed

• Develop and measure regional product performance through a data-driven, KPI-based framework.

• Proactively work with countries and customers to address new opportunities related to Rewards & Offers products.

Work with customers to provide marketing suggestions and benchmarks on how to increase adoption and engagement of the different products managed

• Analyze existing products and business models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action.

• Take shared responsibility for growing the revenue of the Rewards and Offers business in Europe through effective and continually improving product management processes.

• Ensure global best practices for Rewards & Offers products are fully and consistently applied across the products managed in the different European Countries.

• Ensure relevant processes are followed to ensure quality and compliance

• Support new product / new market readiness activities across the region.

• Partner with countries teams and regional product teams to advocate for new products developments

All about You:

Previous 2-5 year of experience in all the aspects of product management (i.e. analyses of performances and consumer needs, operations, promotion and communication support to drive product performances, new product development, P&L ownership)

Previous Experience and knowledge of Loyalty Business and products is desirable

Strong business partnering / relationship management skills

Strong analytical skills

Attention to details and strong problem-solving skills

Operational focus / experience

Organization / project management – need to be able to keep track & manage multiple activities.

Strong written and verbal communication skills and the ability to effectively communicate with different audiences, from low-level technical resources to customer leads.

Ability to interact and coordinate effectively with internal and external business partners

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.