Program Director

Confidential

Santa Ana, Santa Ana Hybrid permanent

Posted: February 25, 2026

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Quick Summary

The Program Director is responsible for overseeing a client program, ensuring operational excellence, financial discipline, and client satisfaction across all functions.

Required Skills

Full-stack Mindset Excellent communication Stakeholder management Strong strategic thinking Ability to manage complexity Challenge and negotiate

Job Description

Job Opening – Program Director

Role Overview

The Program Director is the single point of accountability for the performance of a client program, ensuring operational excellence, financial discipline, and client satisfaction across all functions.

This role acts as the “CEO of the account”, orchestrating Recruitment, Training, Workforce, Language Access, and QA to deliver predictable, scalable, and high-quality service.

What You Will Be Responsible For

End-to-End Program Ownership

Cross-Functional Alignment

Service Fulfillment & Stability

Financial & Margin Protection

Quality & Client Experience

Risk Management

Leadership & Accountability

What We Are Looking For

✔ Experience

Previous experience as Team Lead, Manager, or Program Leader (last 6–12 months preferred)

Experience in BPO, Contact Center, or Service Delivery environments (strongly preferred)

Proven experience managing cross-functional teams

✔ Skills

Strong strategic thinking and decision-making

Ability to manage complexity and ambiguity

Strong data-driven mindset

Excellent communication and stakeholder management

Ability to challenge and negotiate (not overcommit)

✔ Language

Advanced English (required)

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