Program Director - French Speaking

Netcracker

France (Brussels - Belgium, France - Paris , Switzerland - Bern, Switzerland, Zurich) Hybrid permanent

Posted: March 26, 2026

Job Description

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Program Director

Position Summary

The Program Director will lead large-scale Business Support Systems (BSS) programs for a telecom client, owning end-to-end delivery across multiple workstreams. This role is responsible for strategic alignment with the client, program governance, financial performance, risk management, and successful delivery of complex BSS transformations, including CRM, billing, charging, order management, and customer lifecycle platforms.

Role and Responsibilities

• Lead end-to-end BSS transformation programs covering CRM, Billing, Charging, Order Management, Product Catalog, and Customer Lifecycle systems

• Own program governance, roadmap, milestones, risks, and dependencies

• Act as the primary executive interface with telco CXOs and senior stakeholders

• Drive migration from legacy BSS to modern, digital, and cloud-based architectures

• Manage multi-vendor ecosystems (SI partners, BSS product vendors, cloud providers)

• Own program financials (P&L, budgets, change requests, margins)

• Ensure delivery using Agile / SAFe / hybrid models aligned with telco operating models

• Track transformation KPIs such as time-to-market, CX improvement, and revenue impact

• Lead and mentor large, cross-functional delivery teams

Skills and Experience Required

• 15+ years of experience with 5+ years leading large telecom BSS programs

• Deep expertise in Telecom BSS architecture and processes

• Hands-on experience with BSS platforms (Amdocs, Oracle, Netcracker, Salesforce, etc.)

• Proven delivery of legacy-to-modern BSS transformation programs

• Strong program governance, risk management, and stakeholder management skills

• Executive-level communication and leadership capabilities

• Ability to travel

Education:

• University Degree in Computer Science, IT or a related field

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