Program Design and Development Manager

Program Design & Development Manager Job Description (Full Time)

Version date: May 7, 2026

Company Summary:

Phigenics provides independent expert guidance, Water Management Programs (WMP), and advanced technologies to our clients to improve the efficiency, effectiveness and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities. Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier.

Position Summary:

The Program Design & Development Manager will report to the Director of Account Management, while working with the Production and Quality Team, Account Managers, Client Growth and Expansion Managers and Business Development Managers. The individual will support water management program (WMP) delivery, including:

ASHRAE ST108 Safety

ASHRAE ST514

Sterile Processing

Construction

The Program Design & Development Manager will be assigned to an Area and support all development work within that geography. If demand is high in another area, this role may also support another Areas workload. If capacity allows, this role will also support with WMP reassessment work for clients within the area.

Responsibilities:

Collects, assimilates, and analyzes data to generate Water Management Programs

Develops and maintains internal and external customer relationship by applying knowledge of water management and team dynamics

Develops WMP documentation with regional and corporate sales team members, including direct interface with clients

Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records

Conducts water system surveys for Water Management Program developments of varying size and use

Manage project timelines to ensure on-time delivery of WMP deliverables

Utilize internal quality processes to confirm WMP documentation is defensible

Support clients in water management education

Learns continuously to stay up to date on industry standards and best practices

If capacity allows, this role will also support with WMP reassessments

Required Qualifications:

Bachelor's Degree

Excellent interpersonal, verbal and written communication skills

Excellent presentation and team facilitation skills

Skilled in asking clarifying and confirming questions, listening, and facilitating group discussion to determine action plans

Willing to work in urgent and/or emergent situations, and under changing circumstances

Self-motivated and directed. "Can do" attitude

Extreme attention to detail and timelines

Flexible, accountable, and able to work independently

Strong desire to learn new concepts

Demonstrate commitment to high ethical standards and a diverse workplace

Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities

Must be highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following software products: Google Suite, Microsoft Excel/PowerPoint/Word.

Preferred Qualifications:

Bachelor of Science (B.S.)

Water-related experience in engineering or the sciences (e.g., microbiology, chemistry)

3 to 6 years of job experience

Understand potable and utility building water systems and applications of water management beyond traditional waterborne pathogens of focus (e.g., Legionella)

Experienced technical communication

Experience in agile project management software (Jira ad ClickUp)

Work Environment / Travel

This is a hybrid position with flexibility as determined by the Senior Manager and/or Director of Account Management. However, occasional travel may be necessary for department meeting and for client site visits. Dress is business professional for client facing meetings and business ready for internal meetings. If visiting a client site, the wearing of PPE is sometimes required.

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.