Program Coordinator- Transitional Housing

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centered approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

POSITION SUMMARY

Under the direction of the Program Manager, Program Coordinator will support the management, planning and implementation of programs and activities, as well as providing support to staff, HR procedures, implementing strategies and other responsibilities as assigned by the Program Manager.

This position reports to: Program Manager
Employment status: Full-time, until March 31, 2027
Hourly rate: $34.68
Deadline date to apply: 5PM EST, May 14, 2026

Open to: Internal/External candidates

Location: 230 Queen Street

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Program Manager, the Program Coordinator will:

Develop and manage schedules for all operational staff in the Department

Coordinate with the staff to ensure inventory, stock is sufficient to supply the building

Monitor building cleanliness and maintenance to ensure safety and hygiene standards are met. Report facility issues or safety concerns to the Program Manager. Ensure operational equipment is in good condition and coordinate repairs.

Work with clients to explain their responsibilities for maintaining a clean and hygienic living space

Oversee operational staff performance in compliance with the HR Department and report to the Program Manager as needed

Prepare regular reports on operational status, including staffing, maintenance, and inventory. Track incidents and provide recommendations for improvements to the Program Manager

Ensure staff follow health and safety protocols, including sanitation practices. Conduct training on safety and emergency procedures and maintain records of inspections in compliance with the Joint Health and Safety Committee within the organization

QUALIFICATIONS

Post-secondary education in a relevant field, such as Facility Management, Hospitality, or Business Administration, or an equivalent combination of education and experience. 

Minimum 2 years of experience in a similar coordination role, preferably in a facility or program management setting. 

Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. 

Excellent communication skills, both verbal and written, with the ability to interact professionally with staff and vendors. 

Proven ability to manage staff schedules and coordinate operational tasks efficiently. 

Knowledge of health and safety standards related to food preparation and facility maintenance. 

Experience with inventory management and ordering supplies in bulk. 

Ability to work independently and as part of a team in a dynamic environment. 

Proficiency in Microsoft Office 365 and other relevant software applications. 

Strong problem-solving skills and the ability to handle unexpected challenges effectively. 

Please submit resume and cover letter no later than Deadline date to apply: May 14, 2026 at 5 pm. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.  Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.