Program Coordinator/Family Service Coordinator

PROGRAM COORDINATOR & FAMILY SERVICE COORDINATOR LEAD JOB DESCRIPTION

PROGRAM COORDINATOR 

Position Summary

The Program Coordinator is responsible for inter agency operation coordination of the Outpatient Mental Health Clinic (OMHC), Psychiatric Rehabilitation Program (PRP), and Addiction Services in compliance with Maryland state regulations and CARF accreditation standards. The Program Coordinator works collaboratively with clinical and administrative staff to ensure optimal program functionality and compliance with regulatory standards.

Essential Functions

Program Operations & Compliance

Coordinate daily operations of the OMHC, PRP, and Addiction Services to ensure compliance with Maryland licensing regulations and CARF accreditation standards.

Support schedululing of groups, workshops, staff assignments, and coverage.

Conduct regular quality assurance reviews, internal audits, and chart reviews to ensure adherence to clinical and administrative requirements.

Monitor and support program performance, productivity expectations, case distributions, ensuring compliance with treatment plans, documentation timelines, and outcome measures.

Maintain up-to-date knowledge of federal, state, and local regulations affecting behavioral health services.

Maintain communiation with leadership, therapist, PRP staff, and front office team.

Staff Supervision & Scheduling

Provide coordination and support to clinical, rehabilitation, and administrative staff, ensuring adherence to performance expectations and best practices.

Assist with training new staff members to align with program goals and regulatory requirements.

Assist with onboarding program staff and facilitating staff orientation

Facilitate regular staff meetings to address program updates, challenges, and operational needs.

Support clinical supervision and professional development initiatives for staff.

Client Services & Program Development

Monitor client engagement and service delivery to ensure high-quality, person-centered care.

Coordinate referrals and transitions between programs to support integrated behavioral health care.

Oversee and complete consumer intake process 

Outreach & Community Engagement

Market PRP, OMHC, SUD, IOP, programs to establish community partnerships and referrals

Manage marketing and outreach to the community.

Develop and maintain relationships with community organizations, referral sources, and stakeholders to promote PRP services.

Conduct outreach activities to increase awareness of psychiatric rehabilitation services and engage potential consumers.

Collaborate with external agencies to enhance service coordination and resource referrals for consumers.

Participate in marketing and networking efforts to support program growth and consumer engagement.

Manage the front office referral line phone calls and website referral system inquiries

Facilitate an immediate response by each caller’s requests/inquiries to respective programs.

Oversee and ensure individuals are linked to community resources and peer supports to promote community integration.

FAMILY SERVICE COORDINATOR LEAD ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required (other duties may be assigned):

Direct Consumer Services

Provide PRP rehabilitation services to a caseload of up to 12 consumers.

Conduct required IRP-based skill-building contacts (6 monthly for adults, 4 for minors).

Provide services onsite, in-home, in community, or via telehealth when appropriate.

Skills Training & Support Areas

Emotional regulation and coping skills.

Social skills and effective communication.

ADLs, organization, and time management skills.

Community integration and resource navigation.

Education and employment readiness.

Healthy routines, self-care, and life skills development.

Documentation

Complete PRP notes within 24–48 hours based on IRP goals.

Assist consumers with updating IRPs based on progress and changing needs.

Document missed appointments and outreach attempts.

Care Coordination

Collaborate with therapists, psychiatrists, schools, probation, family, and community supports.

Participate in treatment team meetings.

Support re-engagement efforts for consumers who miss appointments.

I am very excited about the potential relationship between  RMBHS and yourself. We feel confident that your experience and expertise will be an asset to the agency and our growing Consumer base. We look forward to having you on our team.

Please sign this letter as proof of your acceptance of the full-time employment offer. Feel free to email Program Director at [email protected] if you have any questions. The offer is open for acceptance until  after which it expires if not accepted by/before that time. 

Prior to the start of your employment (Not applicable to previous employees) at Renewing Me Behavioral Health Solutions, we will need the following documentations:

Criminal Background check 

First Aid and CPR.

Three professional references (Names, Relationship to you and official email Addresses)

A Government-issued photo ID and social security card or passport or other work authorization documents.

Copies of professional licenses (if applicable).

Copies of relevant academic qualification(s).

Driving records. (For client transporting roles)

Motor Vehicle Insurance. (For client transporting roles)

 Please upload the documents above via the Bamboohr portal and sign this offer letter as proof of your acceptance of the full-time employment offer.

Sincerely,

Stacy L. Pleaze, MSW, LCSW-C

To ensure a seamless onboarding process, please expect that on or around your first day, you will participate in a new hire orientation. This orientation will include introductions to the team, location tour, completing employment forms, and reviewing fringe benefits. Also you will receive an email to electronically sign and upload appropriate documentation (via Bamboo HR) for the completion of your new-hire forms, such as your criminal background check, First Aid and CPR certification, 3 professional references, copies of your professional licensures

and proof that you are presently eligible to work in the United States for I-9 Form purposes.

Your acceptance of this position is with the understanding that the final appointment is contingent upon successful completion of a background investigation and positive references. Kindly indicate your understanding writing within 2 business days. Should you have any questions, feel free to contact Program Director at  [email protected]. We look forward to your success!

Requirements:

Required Knowledge, Skills & Abilities

Knowledge of Maryland COMAR regulations for PRP and OMHC.

Understanding of CARF accreditation standards.

Ability to manage caseload while supporting program operations.

Strong verbal, written, and organizational skills.

Proficiency in EMR systems and Microsoft Office.

Knowledge of trauma-informed, person-centered practices.

Ability to work independently and collaboratively within a multidisciplinary team.

Minimum Qualifications

Bachelor’s degree in Human Services, Psychology, Social Work, or related field (Master’s preferred).

1–3 years of experience in PRP, behavioral health, case management, or program coordination.

Valid driver’s license and reliable transportation for community visits.

Must meet Maryland background and credentialing requirements.

COMPLIANCE

Must be 18 years or older

Once hired, must complete 40 hours specialized PRP training before servicing clients independently and an additional 20 hours direct supervision if rendering services to minors

Current first aid and CPR certification

Ability to follow RMBHS Center practice guidelines and policies

Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.

Promote and comply with RMBHS’s policies on diversity and equality both in the delivery of services and treatment of others.

Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provision of the HIPPA regulations and all related rules and regulations.

Comply with the RMBHS’s protocols on the appropriate use of telephone, email, and internet facilities.

Comply with the principles of risk management in relation to individual and corporate responsibilities.

Comply with RMBHS’s policies on diversity and equality both in the delivery of services and treatment of others.

PHYSICAL DEMANDS

Ability to sit for several hours

Ability to frequently utilize the computer and other office technology 

Occasional standing and walking throughout shift

Ability to travel to various program locations

Ability to work evenings and some weekends

REQUIRED EDUCATION/EXPERIENCE

At least 2 years of direct care experience working with emotionally disturbed youth, adults and/or families; addictions experience is a plus

A self-starter with excellent client centered and organized approach to client care

Excellent organizational skills with an attention to detail

Desire to work with a small member team of passionate client-centered professionals 

High level of integrity, patience, compassion, and care

Problem solver and strong team-player 

Professionalism in dealing with client related pressure, unpredictability, and sensitive situations 

Superb organizational skills and ability to guide, direct, or influence people

Excellent written and oral communication skills