Program Communications Manager

About OpenEdD
At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 70 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.

Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.

I Did > We Should – Action over theory; bring experiments, not just opinions.

Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.

Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.

Fast AND World Class – Speed doesn’t compromise quality.

Strong Opinions, Weakly Held – Advocate passionately, adjust readily.

Make Others Famous – Elevate your colleagues, partners, and community.

We’re currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN,IL,IO, KS, MD, MN, MO, NC, NM, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

About the Role
The Program Communications Manager is responsible for translating OpenEd’s programs, policies, timelines, and state requirements into clear, timely, family-friendly communications after a family applies.

This role is obsessed with how and when information shows up for families. You listen closely to families and frontline teams, then deliver high-quality program resources that answer the right questions at the right moment. You do not own the entire family journey, but you are accountable for the clarity, accuracy, and effectiveness of post-application program communications.

Success in this role looks like confident families, fewer reactive support questions, and teams aligned around shared, high-quality resources.

Your Immediate Impact (First 90 days)

Review existing post-application communications, landing pages, and resources to identify gaps, duplication, and clarity issues

Listen closely to Success and Support teams to understand the most common family questions and escalation drivers

Identify key post-application milestones that require clearer or more consistent resources

Align on a shared post-application program calendar to inform resource delivery

Create or refactor priority family-facing assets for upcoming milestones or seasonal events

Core Responsibilities

Program Asset Delivery

Deliver family-facing program assets informed by family needs and internal inputs, including:

Landing pages (post-application hubs, state-specific pages, milestone pages)

Slide decks and presentation materials for info sessions, webinars, and internal alignment

Guides, timelines, and visual explainers for program requirements and updates

Ensure all assets are accurate, on-brand, easy to understand, and ready for use by customer-facing teams.

Develop, manage, and enable high-quality materials for ambassador programs, partnering closely with ambassadors to ensure clear, consistent messaging and a seamless experience for both internal teams and families.

Post-Application Experience 

Build and maintain family-facing digital resources for key moments such as:

Enrollment confirmation and next steps

Assessments and testing windows

Program deadlines, events, and seasonal milestones

New state launches and state-specific requirements

Ensure each resource clearly answers:

What is happening

What families need to do, if anything

Key dates or deadlines

Where to go for help

Resource Development & Rollout

Translate inputs from Success, Partnerships, Product, and Marketing into clear, actionable family-facing resources

Create repeatable templates and page structures so information is consistent, easy to update, and scalable

Coordinate rollout of new or updated resources across channels to ensure families receive accurate, timely information

Cross-Functional Collaboration

Partner closely with:

Success to reflect real family questions and support needs

Marketing to ensure alignment with brand standards and messaging frameworks

Ambassadors to ensure clear and consistent messaging

Partnerships to support new state launches and evolving requirements

Learning to understand and translate policy requirements to parent-facing resources

Act as a central point of coordination to ensure program information is accurate, aligned, and delivered on time

Enablement & Operational Support

Equip internal teams with shared resources, FAQs, and playbooks so teams are not creating one-off materials

Proactively reduce reactive support by addressing common points of confusion before families reach out

Support adoption of new program features, tools, or options through clear, family-focused guidance

Iteration & Improvement

Monitor family feedback, support trends, and questions to identify gaps in clarity or resources

Continuously update and refine content as programs, timelines, and state requirements evolve

Success Metrics: 

Post-Application Impact (Primary):

Increased family confidence and satisfaction at key milestones

Reduction in repetitive or confusion-driven support questions

On-time delivery of program resources for seasonal events and launches

Adoption of new program features and options

Operational Impact:

Consistent use of shared templates and landing pages across teams

Faster internal team ramp time

Fewer escalations related to unclear program communication

Who You Are

You are obsessive about clarity, precision, and timing in communication.

You have strong instincts for copy and are confident being the final reviewer for family-facing content.

You enjoy turning complex, messy information into simple, actionable guidance.

You think in systems and templates, not one-off solutions.

You are comfortable balancing multiple inputs and making judgment calls.

You care deeply about the family experience and reducing friction at scale

Qualifications

5+ years of experience in program marketing, product marketing, content operations, enablement, or related roles.

Proven ability to translate complex information into clear, family-friendly resources.

Hands-on experience creating landing pages, guides, decks, templates, or program communications.

Strong project and calendar management skills across multiple stakeholders.

Comfort operating in ambiguity and building structure from scratch.

Experience in education, EdTech, or mission-driven organizations is a plus.

This Role Will Excite You IF: 

You care deeply about what families read, when they read it, and how it makes them feel.

You get energy from being the last line of defense for clarity and accuracy.

You love building resources that scale clarity across teams and states.

You enjoy partnering with frontline teams and using real questions to shape content.

You want to help OpenEd grow without families ever feeling lost or overwhelmed.

You believe great communication is one of the most powerful tools for trust.

Reporting Line:

This role will report to the VP of Success.

Company Benefits:

Competitive salary $80-$105k and 401k plan + company matching opportunities.

Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, hospital indemnity, HSA, and FSA with dependent care.

Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.

Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.

Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

OpenEd participates in E-Verify.