Program Assistant- STEP

Program Assistant- STEP

Fixed Term (until December 31, 2027), Full-Time | Hybrid – Edmonton

We thank all applicants for their interest. Only those selected for an interview will be contacted. 

Support. Organize. Welcome.

You are detail-oriented, approachable, and thrive in busy, people-centered environments. You help programs run smoothly by keeping information organized, supporting participants with care, and ensuring teams have what they need to deliver high-quality employment services. Your work helps create welcoming, inclusive spaces where newcomers feel supported and informed.

About the Role

The STEP Program Assistant supports the delivery of employment services for Temporary Foreign Workers, IMP participants, PGWP holders, and Refugee Claimants with lower English proficiency. This role provides administrative, coordination, and participant support to ensure smooth day-to-day program operations.

Working closely with Career Practitioners, Employment Placement Specialists, and Facilitators, the Program Assistant manages participant records, coordinates communications and schedules, supports data tracking, and assists with workshops, job fairs, and employer events. The role contributes to creating a safe, inclusive, and well-organized environment for equity-seeking participants.

Hybrid in this role refers to a combination of on-site service delivery and community-based work (e.g., employer visits, workshops, outreach, and client meetings). This is not a work-from-home position. Remote work occurs only occasionally, based on program needs.

About the STEP Program

STEP (Support through Training, Employment, and Pathways) provides targeted employment support for newcomers preparing to enter the Canadian labor market. The program focuses on early employment pathways, job-readiness skill building, and practical supports for participants with varying English levels.

STEP emphasizes inclusive, safe, and fair employment and supports participants in navigating early employment steps with confidence and dignity.

What You’ll Do

Provide administrative and coordination support to ensure smooth delivery of STEP programming.

Maintain accurate participant records, shared folders, and program files.

Prepare participant communications, forms, and workshop materials.

Coordinate schedules for workshops, appointments, and employer sessions.

Support the intake process by reviewing forms and assisting participants with initial steps.

Enter participant data, attendance, and service notes with attention to detail.

Support basic data cleanup and assist with summaries for reports.

Greet participants in person and online, offering clear and supportive communication.

Provide plain-language guidance for participants with lower English proficiency.

Direct participants to appropriate staff and support smooth internal referrals.

Assist with job fairs, hiring events, workshops, and employer activities.

Support event logistics, registration, attendance tracking, and setup.

Collaborate closely with Career Practitioners, Employment Placement Specialists, and the Language team.

Participate in team meetings and provide cross-coverage for administrative tasks as needed.

Apply organizational policies, confidentiality standards, and inclusive service practices consistently.

What It Takes

Strong organization, attention to detail, and time-management skills.

Clear, patient communication, especially with individuals with lower English proficiency.

Comfort supporting multiple tasks in a busy, team-based environment.

Respectful, inclusive, and client-centred approach.

Ability to manage data accurately and maintain confidentiality.

Initiative, adaptability, and willingness to learn.

Comfort communicating in English in a professional environment; additional languages are an asset.

What You Bring

We recognize that skills are developed through a mix of education, experience, and lived practice.

Experience in administrative support, client service, or program coordination.

Experience with data entry or working in databases or tracking systems.

Experience working respectfully with diverse newcomer and equity-seeking communities.

Ability to communicate using simple, accessible language.

Commitment to inclusive, affirming, and culturally responsive service.

A clear Police Information Check (PIC), required as a condition of employment.

Preferred / Asset Qualifications

Post-secondary education or training in administration, human services, or a related field.

Experience supporting Temporary Foreign Workers, refugee claimants, or similar populations.

Multilingual ability (e.g., Ukrainian, Tagalog, Spanish, Arabic).

Experience supporting workshops, job fairs, or employer events.

About the Newcomer Centre

Since 1981, the Newcomer Centre has helped thousands of newcomers build meaningful lives in Edmonton and across Alberta. Our programs support people in learning English, finding work, and connecting with their community. We believe every person deserves the opportunity to belong, contribute, and thrive.

Learn more at www.newcomercentre.com

Our Commitment to Equity and Inclusion

We are committed to creating an inclusive and accessible workplace where everyone belongs. We welcome applicants from all backgrounds and lived experiences, including newcomers, refugees, Indigenous, Black, racialized, 2SLGBTQIA+, and other equity-seeking communities.

Skills and experience can be gained in many ways.

If your path looks different from what’s listed but aligns with the purpose of this role, we encourage you to apply.