Program Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Program Architects are strategic advisors and Salesforce platform guides for our largest enterprise customers. They combine deep technical expertise in architecture, AI, and enterprise integration with the ability to engage at the C-suite level — painting a solution vision, architecting systems that orchestrate autonomous AI agents, and guiding teams through delivery. This role sits at the forefront of the Agentic Enterprise, helping customers transform the way humans and digital agents work together.

What You'll Be Doing

• Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level

• Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team

• Guide the evaluation of business and technical requirements, and ensure solutions are scalable and follow standard methodologies

• Partner with project and engagement managers on planning and implementation in close collaboration with the customer

• Review and shape project vision, implementation approach, and key delivery artefacts

• Proactively manage issues and facilitate effective engagement with executives, account teams, engineering, and product management

• Mentor and develop diverse teams — customers, partners, and colleagues — across both technical delivery and non-technical topics such as communication strategy and executive influence

• Drive internal growth by contributing to innovations, building a strategic brand, and sharing knowledge to develop teammates' skills

• Support pre-sales activities where required to position Salesforce Services

• Contribute to Salesforce's community commitments by joining or leading volunteering activities aligned with our 1-1-1 model

What We're Looking For

Required Qualifications

• 10+ years of experience as an Architect with demonstrated leadership driving digital transformation in a matrixed organization

• Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Data Cloud, Retrieval-Augmented Generation (RAG), AWS, and CDNs

• Ability to analyze, design, and optimize business processes via technology and integration

• Experience guiding customers and project members in rationalizing and deploying emerging technology for business use cases

• Ability to work independently and as part of a distributed team

• Rapidly learn new technologies alongside strong presentation, communication, and facilitation skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Detailed understanding of Web Services, Data Modeling, and Enterprise Application Integration, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)

• Ability to build and maintain key relationships with C-level and mid-level decision makers

• Experience as a Senior Architect and/or CIO/CTO in a mid-to-large organization, leading organizational transformation in a matrixed environment

• Experience defining and delivering enterprise applications on the Salesforce Platform, including coded solutions

• Relevant credentials: Salesforce Certified AI Specialist, Salesforce Certified Data Cloud Consultant, and Agentforce Representative/Architect credentials

• Salesforce Industries and additional Salesforce Certifications

• Industry Architecture qualifications

• Agile Methodology certification such as Scaled Agile Framework (SAFe)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.