Program Architect, Commercial Systems (Salesforce)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the team:

At Grabber Technology Solutions (GTS), we revolutionize the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalized IT experiences. If you're passionate about customer-centric innovation and technology at Grab, come join us and help shape the future of technology.

Get to Know the Role:

We are looking for a visionary and strategic Program Architect to join our Commercial Systems leadership team. This is not a typical architect role limited to a single platform; it offers the opportunity to shape and influence multiple technology families across Grab. Your mandate is to think of Salesforce as a critical component within a broader, interconnected ecosystem, establishing and leading an enterprise-wide governance function that ensures the integrity, scalability, and strategic alignment of our commercial technology stack.

As the Directly Responsible Individual (DRI), you will own the platform's long-term health and architectural vision, shaping the roadmap, upholding design standards across the ecosystem, and mentoring a growing team of architects and engineers.

You will report to the Head, Commercial Systems and be based on-site at Singapore One North office.

The Critical Tasks You Will Perform:

Platform Governance & Technical Stewardship

• Establish, charter, and lead the enterprise-wide Platform Integrity Review Board and the Platform Design Authority.
• Define, document, and enforce a unified set of architectural principles, patterns, and best practices for all commercial systems.
• Oversee and maintain the master enterprise architecture documentation repository, including system landscape diagrams, canonical data models (ERDs), integration catalogues, and a central metadata registry for object ownership.

Strategic Roadmap & Cross-Program Leadership

• Be the primary technical advisor to the Head, Commercial Systems on the long-term technology roadmap, leading the evaluation and strategic assessment of new technologies (e.g., Copado, Qtest, SEON, Seismic).
• Provide holistic architectural oversight for all major strategic programs to ensure individual solutions are aligned and reusable.
• Partner with stakeholders and Business Analyst leads to "shape demand," and ensure new programs are architecturally vetted for feasibility, impact, and strategic fit.

Solution Integrity & Design Authority

• Be the final point of technical approval for all high-level solution designs, ensuring they are scalable, secure, maintainable, and compliant with enterprise standards.
• Mentor the Lead Solution Architect and Lead Technical Architect in the creation and adoption of robust and reusable design patterns and frameworks.

Compliance, Security & Risk Management

• Partner directly with GRC, Audit, and Cyber Security teams to design and embed compliance controls (e.g., SOX, PSM for privileged access) directly into the Software Development Lifecycle (SDLC).
• Oversee the overarching security architecture, and find and address architectural risks that could affect platform performance, scalability, or security, presenting findings and remediation plans to leadership.

Mentorship & Technical Enablement

• Establish and lead technical communities of practice (CoPs) for architecture, development, and DevOps.
• Define the technical career progression framework for engineers and architects within the team, mentoring individuals to help them achieve their growth goals.

What Essential Skills You Will Need

Core Technical & Platform Expertise

• At least 12 years of progressive experience in enterprise software development and architecture, with at least 8 years of deep, hands-on experience in the Salesforce ecosystem.
• Mastery of the Salesforce platform at an enterprise scale, including multiple core clouds (Sales, Service, Experience), the Lightning Platform (Apex, LWC), and advanced data modelling.
• Expert-level knowledge of enterprise integration patterns and technologies, including REST/SOAP APIs, Platform Events, and middleware/iPaaS platforms (e.g., MuleSoft).
• Hands-on experience implementing and managing modern DevOps practices and tools for CI/CD, source control, and automated testing (e.g., Copado, Gearset, Git, Qtest, or Selenium).

Strategic & Leadership Competencies

• Real-world experience establishing and leading technology governance bodies, such as an Architecture Review Board (ARB) or a Design Authority.
• Trusted advisor to senior leaders, translating complex technology into strategic value.
• Experience working across multiple business domains in a large-scale, global enterprise.
• Experience with mentorship and experience developing technical talent.

Certifications

• Required: Salesforce Certified Application Architect.
• Required: Salesforce Certified System Architect.
• Good-to-have: Salesforce Certified Technical Architect (CTA). Candidates on a clear path to achieving the CTA are encouraged to apply.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.