Professional Services Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking for a Professional Services Specialist in Kuwait. The ideal candidate will be empowering sellers with our POS platform through: Training on our Foodics products and Implementing and installing our devices.

What Will You Do❓

• Responsible for the Implementation of the Hardware & Foodics Software installation.
• Handle initial product know-how and training for our customers
• Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.
• Handle and deliver backend On-Site training requests for customers as well as On-Site Technical Visits whether normal or emergency cases
• Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
• Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.
• A self-learning who will dedicate time to continuously building Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
• Attend to calls and site visits outside working hours and/or public holidays if needed

What Are We Looking For❓

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Must have their own car - to be used for business requirements such as installation, site visits, training requests, etc.
• Willing to travel from time to time within or outside and /or different cities in Kuwait.
• Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Who Will Excel❓

• Knowledge in Cloud POS / ERP systems.
• Previous experience in SaaS/ F&B industry.

What We Offer You❗
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.