Professional Services Leader – Europe [gn] HCLSoftware Unica

HCL Unica (https://www.hcl-software.com/unica) is an enterprise marketing automation platform designed for large-scale customer engagement and precision marketing. It provides a comprehensive suite of integrated modules for omnichannel campaign management, customer journey orchestration, and advanced audience segmentation. The platform leverages AI-driven personalization and data analytics to deliver tailored, real-time customer experiences across channels like email, SMS, Push, WhatsApp, Mobile and web. It is a highly scalable, robust solution preferred by large, regulated industries for managing complex marketing programs and ensuring data compliance.

About the role
We are seeking a highly experienced and strategic HCL Unica Services Leader to drive the successful implementation, client satisfaction, financial health (P&L), and growth of our HCL Unica practice. This leadership role requires a deep understanding of marketing technology, a proven track record in services delivery, and strong commercial acumen.

This is a critical, high-visibility role where the Professional Services Leader will directly influence the growth and success of a key strategic practice area. The Leader will have the autonomy to shape the delivery model, develop top talent, and drive significant business results in the dynamic field of enterprise marketing automation. The Professional Services Leader will work with HCL Sales Teams, Prospects and Clients in the Europe region. The position is based out of Europe.

Practice Leadership for Unica:
• Define and execute the overall strategy for the HCL Unica Services practice, ensuring alignment with organizational goals.
• Lead new business development activities, including identifying, qualifying, and closing opportunities for Unica implementations, managed services, and solution enhancements.
• Serve as the subject matter expert (SME) in client-facing sales and pre-sales cycles, presenting our Unica capabilities and value proposition to C-level executives.
• Develop and nurture strategic partnerships with HCL and other relevant technology vendors.

Implementation and Delivery Excellence:
• Oversee the successful, on-time, and on-budget delivery of all HCL Unica implementation and upgrade projects, ensuring adherence to best practices and quality standards.
• Define and standardize delivery methodologies, project governance structures, and resource allocation models for Unica projects.
• Manage a global or regional team of Unica consultants, solution architects, and technical specialists, fostering a culture of high performance and technical excellence.
• Ensure technical solutions meet client business requirements, particularly around omnichannel campaign management, real-time personalization, and data integration.

Profit and Loss (P&L) Management:
• Hold full accountability for the financial performance of the HCL Unica practice, including revenue targets, gross margin, and overall profitability.
• Manage resource utilization, optimize service delivery costs, and implement effective pricing strategies for various service offerings.
• Conduct financial forecasting, budgeting, and performance analysis, implementing corrective actions to meet or exceed P&L objectives.

Client Success and Relationship Management:
• Act as the Executive Sponsor for key client accounts, building and maintaining strong, long-term relationships with senior client stakeholders.
• Ensure high levels of client satisfaction and adoption of the Unica platform, driving maximum ROI for clients.
• Identify opportunities for account expansion, upselling, and cross-selling managed services and complementary solutions based on observed client needs.

Qualifications:
• 15+ years of progressive experience in IT services, consulting, or marketing technology, with at least 5 years in a leadership role overseeing a significant technology practice (e.g., MarTech, CRM, Digital).
• Deep functional and technical knowledge of the HCL Unica or competitive marketing platforms including best practices for architecture, integration, and performance.
• Proven track record in P&L management and achieving financial growth targets for a services line.
• Demonstrable experience leading and successfully delivering multiple large-scale Unica implementations or complex MarTech projects.
• Exceptional leadership, communication, negotiation, and presentation skills, with the ability to influence C-suite clients.
• A Bachelor’s or Master’s degree in Business, Marketing, Computer Science, or a related field

What We Offer at HCL Software:
• A dynamic, innovative environment in a global enterprise software company.
• Opportunities to work with cutting-edge technology and shape digital transformation for clients.
• Collaborative culture with cross-functional teams and international exposure.
• Comprehensive learning and development programs to grow your skills and career.
• Competitive salary, benefits, and recognition for your contributions.
• Flexible working arrangements and support for work-life balance.

If you are passionate about technology and eager to take on new challenges, we would love to hear from you. Apply now and join our team of dedicated professionals who are committed to making a difference through technology.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.