Professional Services Lead

Core Cashless is currently looking for a Professional Services Lead to join our team in the US!

The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality.

Here is a little window into our company: Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments.

The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 50% of the time!

What your day will look like:

• Development of labor estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary
• Develop and execute customized implementation plans, ensuring timely and within-budget delivery
• Project Financial Monitoring/Reporting
• Assess professional services team and implement best practices
• Conduct in-depth needs assessments to understand each client’s unique business processes and requirements
• Configure and customize solutions to fit client needs
• Create high-quality presentation assets and facilitate comprehensive trainings for large internal and external audiences across in-person and virtual formats
• Work closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiatives
• Manage and create training classes, tutorials, and implementation documentation
• Conduct online and in-person client trainings and fact-finding sessions
• Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards

About You:

• 4+ years’ proven experience in Project Management, Consulting, or equivalent – preferably with cashless systems experience in the entertainment industry
• Ability to work in a fast-paced environment with new software/hardware updates regularly
• Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
• Highly organized and can prioritize when required to balance multiple clients and business needs
• Flexible, easily adaptable to change
• Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
• Highly proficient with Microsoft Office products
• Ability to Travel up to 50% of the time
• This position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
• Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airport
• Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
• A valid passport, driver's license, and the ability to rent a vehicle are required
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in the US

Why Join Core Cashless?

At Core Cashless, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming our industry. This is a key role, with ample opportunity for professional growth and direct impact on the company's success.

What We Offer:

• Competitive salary and bonus structure based on performance
• Health insurance, 401(k) with company match, and paid time off
• Opportunities for professional development and career advancement

If you're a Customer Success Lead ready to take on this exciting challenge, we’d love to hear from you!

For further information about Core Cashless, please visit our website at https://corecashless.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.