Professional Services Consultant

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client-facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals.

This role offers a hybrid work schedule in our London HQ.

As a Professional Services Consultant, you will:

• Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
• Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
• Perform Project and Client Management to delivery project outcomes.
• Hands-on implementation of ITRS Software according to Project goals.
• Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
• Deliver Classroom-based product training to our clients.
• Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

Requirements:
• ITRS Geneos Expertise: Minimum 12 months of hands-on experience.
• Client-Facing Experience: At least 3 years in a client-facing role.
• Project & Time Management: Minimum 3 years in a project-oriented, deadline-driven environment.
• Technical Background: At least 3 years in a technical IT role.
• Operating Systems: Experience with one or more UNIX-based OS.
• Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC.).
• Database & SQL Knowledge: Understanding of databases and SQL.
• Problem-Solving & Communication: Ability to explain complex ideas in a clear, user-friendly manner.
• Fast Learner: Interest in new technologies and software.
• Continuous Improvement: Improve processes and solutions.
• Business & Project Management Interest: Willingness to participate in business analysis and project management.
• Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues.
• Client-Centric Approach: Committed to delivering the best value and software experience to clients.

Benefits:
• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.