Professional Service Operations Administrator

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description

The Professional Services Operations Administrator (PSOA) is a support role that helps ensure smooth execution of our professional services pre-sales process. Reporting to the PSOS Lead, you'll work at the intersection of sales, services delivery, and operations, gaining exposure to multiple business functions. This entry-level role is an excellent opportunity to learn how professional services operations work while contributing to process improvements and operational efficiency. You'll support the team in organizing workflows, maintaining documentation, and helping transition manual processes into more streamlined systems.

Roles and Responsibilities:

• Use Salesforce.com to generate quotes, track opportunities and process orders.

• Partner with Services Leadership to maintain and enhance project scoping information

• Ensure accuracy and completeness of client responses and requirements documentation

• Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders with meticulous attention to detail

• Work with the Proposal Support Group (PSG) for accurate, timely, and valuable responses to client needs

• Establish consistency and standardization across various service offerings

• Identify gaps in workflows and recommend actionable improvements

• Perform quality assurance on proposals and project documentation to identify errors, omissions, and potential issues before they impact delivery

• Serve as a liaison between back-office, sales, delivery teams, and other stakeholders

• Maintain high levels of professionalism and communication to ensure exceptional internal customer experience

• Work with PSOS Lead to update standard project templates and operational practices

• Maintain accurate estimating data in Salesforce and related systems

• Support services pipeline tracking

Required Experience:

• High school diploma or equivalent required

• Experience with Salesforce or similar CRM platforms preferred

• Background in operations, cybersecurity, or professional services

• Understanding of SOW development and contract management

Travel Requirements:

• Up to 10% travel

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans

• 12 corporate holidays and a Flexible Time Off (FTO) program

• Healthy mobile phone and home internet allowance

• Eligibility for retirement plan after 2 months at open enrollment

• Pet Benefit Option