Production Support(Informatica)

Production support (Informatica)

Important Information

Location: Singapore

Job mode: Contract

Job Summary:

This role focuses on Day 2 operations for Informatica data integration and data management platforms in a consulting environment. You will be responsible for ensuring Informatica platforms remain stable, secure, compliant, and well-run after go-live, supporting multiple client systems and projects, often in regulated, air-gapped on-premises environments.

Key Responsibilities:

• Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)

• Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure

• Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems

• Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes

• Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions)

• Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups

• Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers

• Maintain accurate access and entitlement records for all Informatica platform users and service accounts

Experience

• Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms

Technical & Operational Skills

• Strong understanding of Informatica domain administration, user/group management, roles, privileges, and folder-level permissions

• Familiarity with ITSM processes (incident, service request, change management)

• Experience with patching (EBFs), upgrades, and controlled changes in production Informatica environments

• Ability to follow runbooks, SOPs, and operational checklists

• Basic troubleshooting skills across Informatica services, workflows, sessions, database connectivity, and integration layers

Singaporeans only

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.