Production Support Engineer

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Production Support Engineer, you will be a part of our rapidly growing IT department. You will actively collaborate with other teams and work in the production environment support, for financial applications.

Responsibilities

Monitor and support the production environment, with a focus on critical systems such as payment services, client interfaces, and trading platforms

Participate in incident management, including handling P1/P2 incidents, escalation, and coordination with internal teams

Perform root cause analysis (RCA) and contribute to post-incident reviews

Investigate and resolve production issues across multiple services and environments

Report bugs and issues to development teams and resolve support tickets when possible

Configure systems, fix operational issues, and perform data and performance analysis

Work with monitoring, logs, and alerts to proactively detect and diagnose problems

Automate routine operational tasks and improve support processes

Collaborate with product, development, payments, and external vendors when required

Communicate technical issues clearly, including business impact and status updates

Requirements

3+ years of experience in a Production Support / Technical Support / Site Reliability

Strong SQL skills with hands-on experience using MySQL and/or PostgreSQL, including:

data validation and investigations

performance and incident-related queries

basic understanding of locks, slow queries, and replication

Experience working with monitoring and observability tools, such as:

Grafana (dashboards, alerts)

log aggregation systems (e.g. Graylog, Kibana, Elasticsearch)

Basic programming or scripting skills (Python, Node.js) a plus

General understanding of CI/CD processes and containerized environments (Docker)

Experience supporting high-availability, production-critical systems

Strong analytical and problem-solving skills

Ability to work effectively under pressure and manage multiple tasks simultaneously

Strong communication and teamwork skills

Proactive mindset and ownership mentality

Interview steps

Recruiter screen (~30 minutes) 

Technical Interview with managers (~90 minutes) 

Nice to Have

Experience with Kubernetes or other orchestration platforms

Familiarity with API gateways, edge layers, or CDN-based architectures

Experience with distributed systems, asynchronous messaging, or event-driven architectures

Background in financial systems, payments, or trading platforms

Participation in on-call rotations or 24/5–24/7 support environments

Awareness of security, data protection, and compliance requirements in fintech